The Worldwide Customer Relationship Management Industry is Expected to Reach $228.7 Billion by 2030

Dublin, IRELAND


Dublin, June 14, 2022 (GLOBE NEWSWIRE) -- The "Customer Relationship Management Market Share, Size, Trends, Industry Analysis Report, By Solution; By Deployment; By Enterprise Size; By End-Use, By Region; Segment Forecast, 2022 - 2030" report has been added to ResearchAndMarkets.com's offering.

The global customer relationship management market size is expected to reach USD 228.74 billion by 2030, according to a new study. The report gives a detailed insight into current market dynamics and provides analysis on future market growth.

The incorporation of digitally enhanced technology throughout all organizational domains to improve efficiency and value generation to customers is known as digital transition. Companies are being forced to embrace new digital business strategies and industry dynamics to provide a better client experience, relationship and compete in the market. Increasing demand for efficient and reliable tools, including client relationship management, is expected to increase the industry growth over the forecast period.

Many firms have suffered as a result of worries about anything between distribution network interruptions to decreased client demand as well as social disengagement rules that have touched nearly every element of corporate activities. Companies are increasing their efforts to provide more client satisfaction by implementing digital tools such as client relationship management (CRM) to compete in the industry.

The CRM analytics segment is expected to grow at the fastest pace with a CAGR of 15.1% throughout the forecast period. The increasing need to recognize client purchasing behavior for much more personalized consumer interaction, as well as the adoption of techniques such as ML and AI by companies in order to provide better service through automated software customized marketing, is expected to increase the demand for customer analytics over the forecast period.

North America is expected to dominate the global market and is expected to grow at a CAGR of 13.9% over the forecast period due to increasing adoption of innovative technologies, including machine automation coupled with increasing shift towards digital technologies in various sectors such as energy, IT, healthcare and others.

Industry players operating in the global market include Salesforce.com, Adobe, Oracle, SAP, Microsoft, Zendesk, HubSpot, IBM, SugarCRM, Copper CRM, Inc., Creatio, Insightly, Inc., Pipedrive, Zoho Corporation Pvt. Ltd. SYNNEX Corporation, NetSuite Inc., and others.

These players are adopting strategies including mergers & acquisitions, partnerships and collaboration, and new product launches in order to lead the global industry. For instance, in February 2022, Creatio Released 8.0 Atlas, Its Major Gateway Update, to Build Programs and Workflows with No-Code and Maximum Degree of Freedom.

Key Topics Covered:

1. Introduction

2. Executive Summary

3. Research Methodology

4. Global Customer Relationship Management Market Insights
4.1. Customer Relationship Management - Industry Snapshot
4.2. Customer Relationship Management Market Dynamics
4.2.1. Drivers and Opportunities
4.2.1.1. Rising demand for customer satisfaction
4.2.1.2. Increasing Adoption of AI and machine learning
4.2.2. Restraints and Challenges
4.2.2.1. High cost of Installation
4.3. Porter's Five Forces Analysis
4.3.1. Bargaining Power of Suppliers (Moderate)
4.3.2. Threats of New Entrants: (Low)
4.3.3. Bargaining Power of Buyers (Moderate)
4.3.4. Threat of Substitute (Moderate)
4.3.5. Rivalry among existing firms (High)
4.4. PESTLE Analysis
4.5. Customer Relationship Management Industry Trends
4.6. Value Chain Analysis
4.7. COVID-19 Impact Analysis

5. Global Customer Relationship Management Market, by Solution
5.1. Key Findings
5.2. Introduction
5.2.1. Global Customer Relationship Management Market, by Solution, 2018 - 2030 (USD Billion)
5.3. Customer Service
5.3.1. Global Customer Relationship Management Market, by Customer Service, by Region, 2018 - 2030 (USD Billion)
5.4. Customer Experience Management
5.4.1. Global Customer Relationship Management Market, by Customer Experience Management, by Region, 2018 - 2030 (USD Billion)
5.5. CRM Analytics
5.5.1. Global Customer Relationship Management Market, by CRM Analytics, by Region, 2018 - 2030 (USD Billion)
5.6. Marketing Automation
5.6.1. Global Customer Relationship Management Market, by Marketing Automation, by Region, 2018 - 2030 (USD Billion)
5.7. Salesforce Automation
5.7.1. Global Customer Relationship Management Market, by Salesforce Automation, by Region, 2018 - 2030 (USD Billion)
5.8. Social Media Monitoring
5.8.1. Global Customer Relationship Management Market, by Social Media Monitoring, by Region, 2018 - 2030 (USD Billion)
5.9. Others
5.9.1. Global Customer Relationship Management Market, by Others, by Region, 2018 - 2030 (USD Billion)

6. Global Customer Relationship Management Market, by Deployment
6.1. Key Findings
6.2. Introduction
6.2.1. Global Customer Relationship Management Market, by Deployment, 2018 - 2030 (USD Billion)
6.3. On-premise
6.3.1. Global Customer Relationship Management Market, by On-premise, by Region, 2018 - 2030 (USD Billion)
6.4. Cloud
6.4.1. Global Customer Relationship Management Market, by Cloud, by Region, 2018 - 2030 (USD Billion)

7. Global Customer Relationship Management Market, by Enterprise Size
7.1. Key Findings
7.2. Introduction
7.2.1. Global Customer Relationship Management Market, by Enterprise Size, 2018 - 2030 (USD Billion)
7.3. Large Enterprise
7.3.1. Global Customer Relationship Management Market, by Large Enterprise, by Region, 2018 - 2030 (USD Billion)
7.4. SMEs
7.4.1. Global Customer Relationship Management Market, by SMEs, by Region, 2018 - 2030 (USD Billion)

8. Global Customer Relationship Management Market, by End-Use
8.1. Key Findings
8.2. Introduction
8.2.1. Global Customer Relationship Management Market, by End-Use, 2018 - 2030 (USD Billion)
8.3. Services
8.3.1. Global Customer Relationship Management Market, by Services, by Region, 2018 - 2030 (USD Billion)
8.4. IT
8.4.1. Global Customer Relationship Management Market, by IT, by Region, 2018 - 2030 (USD Billion)
8.5. Manufacturing
8.5.1. Global Customer Relationship Management Market, by Manufacturing, by Region, 2018 - 2030 (USD Billion)
8.6. Finance
8.6.1. Global Customer Relationship Management Market, by Finance, by Region, 2018 - 2030 (USD Billion)
8.7. Distribution
8.7.1. Global Customer Relationship Management Market, by Distribution, by Region, 2018 - 2030 (USD Billion)
8.8. Construction
8.8.1. Global Customer Relationship Management Market, by Construction, by Region, 2018 - 2030 (USD Billion)
8.9. Government
8.9.1. Global Customer Relationship Management Market, by Government, by Region, 2018 - 2030 (USD Billion)
8.10. Healthcare
8.10.1. Global Customer Relationship Management Market, by Healthcare, by Region, 2018 - 2030 (USD Billion)
8.11. Retail
8.11.1. Global Customer Relationship Management Market, by Retail, by Region, 2018 - 2030 (USD Billion)
8.12. Education
8.12.1. Global Customer Relationship Management Market, by Education, by Region, 2018 - 2030 (USD Billion)
8.13. Others
8.13.1. Global Customer Relationship Management Market, by Others, by Region, 2018 - 2030 (USD Billion)

9. Global Customer Relationship Management Market, by Geography

10. Competitive Landscape
10.1. Expansion and Acquisition Analysis
10.1.1. Expansion
10.1.2. Acquisitions
10.2. Partnerships/Collaborations/Agreements/Exhibitions

11. Company Profiles
11.1. Adobe
11.1.1. Company Overview
11.1.2. Financial Performance
11.1.3. Product Benchmarking
11.1.4. Recent Development
11.2. Copper CRM, Inc.
11.2.1. Company Overview
11.2.2. Financial Performance
11.2.3. Product Benchmarking
11.2.4. Recent Development
11.3. Creatio
11.3.1. Company Overview
11.3.2. Financial Performance
11.3.3. Product Benchmarking
11.3.4. Recent Development
11.4. HubSpot
11.4.1. Company Overview
11.4.2. Financial Performance
11.4.3. Product Benchmarking
11.4.4. Recent Development
11.5. IBM
11.5.1. Company Overview
11.5.2. Financial Performance
11.5.3. Product Benchmarking
11.5.4. Recent Development
11.6. Insightly, Inc.
11.6.1. Company Overview
11.6.2. Financial Performance
11.6.3. Product Benchmarking
11.6.4. Recent Development
11.7. Microsoft
11.7.1. Company Overview
11.7.2. Financial Performance
11.7.3. Product Benchmarking
11.7.4. Recent Development
11.8. NetSuite Inc.
11.8.1. Company Overview
11.8.2. Financial Performance
11.8.3. Product Benchmarking
11.8.4. Recent Development
11.9. Oracle
11.9.1. Company Overview
11.9.2. Financial Performance
11.9.3. Product Benchmarking
11.9.4. Recent Development
11.10. Pipedrive
11.10.1. Company Overview
11.10.2. Financial Performance
11.10.3. Product Benchmarking
11.10.4. Recent Development
11.11. Salesforce.com
11.11.1. Company Overview
11.11.2. Financial Performance
11.11.3. Product Benchmarking
11.11.4. Recent Development
11.12. SAP
11.12.1. Company Overview
11.12.2. Financial Performance
11.12.3. Product Benchmarking
11.12.4. Recent Development
11.13. SugarCRM
11.13.1. Company Overview
11.13.2. Financial Performance
11.13.3. Product Benchmarking
11.13.4. Recent Development
11.14. SugarCRM
11.14.1. Company Overview
11.14.2. Financial Performance
11.14.3. Product Benchmarking
11.14.4. Recent Development
11.15. SYNNEX Corporation
11.15.1. Company Overview
11.15.2. Financial Performance
11.15.3. Product Benchmarking
11.15.4. Recent Development
11.16. Zendesk
11.16.1. Company Overview
11.16.2. Financial Performance
11.16.3. Product Benchmarking
11.16.4. Recent Development
11.17. Zoho Corporation Pvt. Ltd.
11.17.1. Company Overview
11.17.2. Financial Performance
11.17.3. Product Benchmarking
11.17.4. Recent Development

For more information about this report visit https://www.researchandmarkets.com/r/j1hboo

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Global Customer Relationship Management Market

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