Unified Communication as a Service Market to Cross USD 265.22 Billion by 2030 Driven by Need for Flexible and Integrated Communication Solutions that Support Modern Work Environments | Research by SNS Insider

The unified communication as a service market continues to evolve, businesses can expect a more connected and productive future, driven by the advancements in technology and the power of unified communication.

Pune, May 17, 2023 (GLOBE NEWSWIRE) -- “According to SNS Insider, the Unified Communication as a Service Market was valued at USD 57.34 billion in 2022. It is projected to reach USD 265.22 billion by 2030, with a compound annual growth rate (CAGR) of 21.1% during the forecast period of 2023-2030.”

Market Overview

Unified Communication as a Service (UCaaS) is a cloud-based communication solution that integrates various communication and collaboration tools into a unified platform. It brings together real-time communication channels such as voice calling, video conferencing, instant messaging, presence, and file sharing, along with other collaborative features like document collaboration and project management. UCaaS leverages the power of cloud computing to provide businesses with a scalable, flexible, and cost-effective communication infrastructure.

Unified Communication as a Service Market Analysis

One of the key drivers behind the expanding unified communication as a service market is the growing demand for real-time communication solutions. To cater to this demand, vendors have introduced innovative WebRTC (Web Real-Time Communication) solutions. These solutions leverage the power of 5G networks to deliver faster video streaming and real-time chats on client devices. By harnessing the benefits of 5G's lightning-fast speeds and low latency, WebRTC solutions enable users to engage in high-quality, uninterrupted communication experiences. In addition to enhanced connectivity, the integration of intelligent chatbots and predictive intelligence features has further propelled the UCaaS market. These cutting-edge technologies, powered by artificial intelligence (AI) and machine learning (ML), have transformed the way businesses communicate and collaborate remotely.

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Key Company Profiles Listed in this Report are:

  • Alcatel-Lucent SA (Nokia)
  • Avanade, Inc.
  • 8x8, Inc.
  • IBM Corporation
  • Cisco Systems, Inc.
  • Fuze, Inc.
  • Polycom, Inc.
  • Unify, Inc.
  • West Corporation
  • Avaya, Inc. & Others

Impact of Recession on Unified Communication as a Service Market Growth

While a recession can present challenges for unified communication as a service market, it also brings opportunities for growth and increased adoption. The cost savings, scalability, and remote collaboration capabilities offered by UCaaS can be particularly appealing during an economic downturn.

Unified Communication as a Service Market Report Scope:

Report Attributes Details
Market Size in 2022  US$ 57.34 Bn
Market Size by 2030  US$ 265.22 Bn
CAGR   CAGR of 21.1% From 2023 to 2030
Base Year  2022
Forecast Period  2023-2030
Historical Data  2020-2021
UCaaS Market: Key Segmentation • By Deployment (Public Cloud and Private Cloud)
• By Component (Telephony, Unified Messaging, Conferencing, Collaboration Platforms & Applications)
• By Industry Vertical (Automotive, Education, Healthcare, BFSI, Hospitality, Real Estate, Legal, IT & Telecom, Other)
Key Regional Coverage North America (USA, Canada, Mexico), Europe (Germany, UK, France, Italy, Spain, Netherlands, Rest of Europe), Asia-Pacific (Japan, South Korea, China, India, Australia, Rest of Asia-Pacific), The Middle East & Africa (Israel, UAE, South Africa, Rest of Middle East & Africa), Latin America (Brazil, Argentina, Rest of Latin America)

Key Regional Developments

North America stands tall as the indisputable leader in the unified communication as a service market, bolstering its position as the most lucrative region for this evolving industry. The region's dominance can be attributed to a multitude of factors, with the growing preference for remote work and the increasing significance of bring your own device (BYOD) policies acting as pivotal drivers of market growth. One key catalyst behind North America's supremacy in the UCaaS market is the rapid adaptation to the work-from-home culture. As organizations recognize the numerous advantages of remote work, they are actively embracing UCaaS solutions to enable seamless communication and collaboration among their distributed teams.

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Key Takeaway from Unified Communication as a Service Market Study

  • The public cloud segment of the market is poised for stable growth due to its numerous advantages, including scalability, cost-effectiveness, enhanced collaboration, improved security, and customization capabilities.
  • As businesses increasingly recognize the value and benefits of unified communication as a service, the telephony segment continues to register stable growth in the market. Its flexibility, cost-efficiency, enhanced collaboration capabilities, advanced features, and reliability contribute to its growing popularity among organizations of all sizes and across various industries.

Recent Developments Related to Unified Communication as a Service Market

  • In a strategic move to strengthen its position in the unified communications and collaboration (UC&C) market, Mitel has announced exclusive negotiations with Atos, a global leader in digital transformation, to acquire its UC&C business, known as Unify. The potential acquisition marks a significant development in the UC&C industry and showcases Mitel's commitment to expanding its portfolio and delivering innovative communication solutions to businesses worldwide.
  • Westland Insurance, a leading insurance provider, has recently chosen RingCentral as its preferred provider for unified communications and scalability solutions. This strategic decision comes as Westland Insurance aims to enhance its internal and external communication capabilities while ensuring scalability to support its rapid growth and evolving business needs.

Table of Contents

1. Introduction

2. Research Methodology

3. Market Dynamics

4. Impact Analysis

     4.1 COVID-19 Impact Analysis

     4.2 Impact of Ukraine- Russia War

     4.3 Impact of Ongoing Recession on Major Economies

5. Value Chain Analysis

6. Porter’s 5 forces model

7.  PEST Analysis

8. Unified Communication as a Service Market Segmentation, by Deployment

9. Unified Communication as a Service Market Segmentation, by Component

10. Unified Communication as a Service Market Segmentation, by Industry Vertical

11. Regional Analysis

12. Company Profiles

13. Competitive Landscape

14. Conclusion

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