NRC Health emphasizes its commitment to ICD’s annual Patient Experience Symposium

BOSTON, Aug. 31, 2023 (GLOBE NEWSWIRE) -- NRC Health and ICD Media Group have formalized more plans for the upcoming Patient Experience Symposium that’s taking place Sept. 18-20, 2023 in Waltham, Massachusetts. The event will provide a dynamic platform for senior-level healthcare executives and practitioners to have discussions on emerging trends and best practices in patient experience. NRC Health’s partners can now register until September 15 to receive a 15% discount.

"We are thrilled that NRC Health has partnered with us for the seventh annual Patient Experience Symposium," said Bill Doherty, President of ICD Media Group. "NRC Health's commitment to improving the patient experience aligns perfectly with the goals of our symposium. We believe this conference brings key change agents together to explore the actions required to drive improvements for the future of healthcare and we are grateful for NRC’s support.”

The symposium will feature a panel discussion, led by Gregory Makoul, Ph.D. MS, Chief Transformation Officer, NRC Health, and include panelists: Susan Edgman-Levitan, Massachusetts General Hospital, and Healthcare Visionary and Author, Zeev Neuwirth, MD.

“We are proud to sponsor the Patient Experience Symposium. I’m looking forward to the panel discussion about how hospitals can elevate the experience,” said Dr. Makoul. “Conferences like this provide a unique opportunity for personalized engagement. It will be interesting to hear the discourse surrounding the importance of experience on both sides of the stethoscope.”

This panel will discuss the traditional approach to improving patient experience through retrospective surveys and how this method has reached a plateau, even before the pandemic. To truly elevate the experience, a fresh approach is needed. This includes seeing the experience as extending beyond the care setting, recognizing its importance for both patients and providers, prioritizing human connection and health equity, and valuing patients' well-being as much as evaluating the healthcare system's performance. The panel discussion focuses on the specific steps that can turn aspirations into reality.

To learn more about the Seventh Annual Patient Experience Symposium and to register for the event, visit All new registrants can obtain the coupon code by visiting NRC Health’s social media pages. This discount only applies to new registrations.

About NRC Health:
For more than 40 years, NRC Health (NASDAQ: NRC) has led the charge to humanize healthcare and support organizations in their understanding of each unique individual. NRC Health’s commitment to Human Understanding® helps leading healthcare systems get to know each person they serve not as point-in-time insights, but as an ongoing relationship. Guided by its uniquely empathic heritage, NRC Health’s patient-focused approach, unmatched market research, and emphasis on consumer preferences are transforming the healthcare experience, creating strong outcomes for patients and entire healthcare systems.
NRC Health is ranked #1 for Patient Experience Improvement in the 2023 Best in KLAS report.
For more information, please email, or visit

About ICD Media Group:
ICD is a leading education and content company that curates best practices in the healthcare sector by presenting conference themes that are of utmost importance to healthcare trailblazers and disseminates a diverse array of pioneering insights through the ICD Healthcare Network's learning platform, accessible at ICD is committed to providing the healthcare community with the resources they need to stay ahead of the curve. We are passionate about bringing together the brightest minds in healthcare to share ideas, learn from each other, and create a better future for patients and caregivers.
Contact: Bill Doherty, President,
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Media Contact:
Stephanie Schultz