Global Customer Information System Market Projected to Reach USD 2.86 Billion by 2029

Dublin, March 26, 2024 (GLOBE NEWSWIRE) -- The "Customer Information System - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts 2019 - 2029" report has been added to's offering.

Market Growth Drivers and Trends

The Customer Information System (CIS) Market is experiencing significant growth, with an anticipated increase in market size from USD 1.55 billion in 2024 to USD 2.86 billion by the year 2029. A robust Compound Annual Growth Rate (CAGR) of 12.99% underscores this market's rapid expansion between 2024 and 2029.

This growth is largely fueled by the increasing necessity for customer satisfaction and the integration of advanced customer relationship management (CRM) solutions. Companies worldwide are reportedly making customer response times quicker and equipping sales teams with comprehensive customer histories, thereby enhancing service quality. Innovations are leading to the consolidation of information from various interactions into a centralized CRM system, enabling a more efficient and data-driven approach to customer service solutions.

Retail Sector Anticipated to Experience Significant Growth

The retail sector is expected to witness a surge in the adoption of CIS as businesses strive to manage customer information more effectively. With a focus on improving understanding of consumer behavior and fostering stronger customer relationships, retail businesses are turning to CIS solutions that offer real-time data analysis, inventory control, sales targets management, and facilitate logistics operations. The continuing evolution of consumer data management software is pivotal in providing retailers with insights to augment sales and customer relationship strategies.

North America to Maintain Dominant Market Position

North America remains a significant player in the CIS software market, with an especially strong demand from the United States. The sector is propelled by an influx of R&D and advanced technologies. In the energy and utility analytics field, North American companies are making strides, particularly in adopting CIS as a Service (CaaS). This model is gaining traction due to its cost-effectiveness and scalability. The US, in particular, is showing an increased penchant for smart metering and advanced metering infrastructure (AMI), aligning with the trend towards reducing non-revenue water (NRW), implementing smart billing, and enhancing leak detection systems. These factors coupled with the growing number of government initiatives and regulations are pushing the CIS market toward new heights.

Industry Development and Strategic Partnerships

The CIS industry landscape is semi-consolidated, with leading players focusing on establishing and expanding their customer base globally. Strategic partnerships and innovations are frequent as companies seek to bolster their market presence. Recent collaborations in the industry have aimed at leveraging cloud-based platforms to enhance customer service experiences and support business growth both domestically and internationally.

The CIS market's growth trajectory is marked by potential challenges, such as data privacy concerns, which call for enhanced security measures and vendor diligence. Nonetheless, the CIS market is poised for a substantial climb, driven by advancements in technology and a heightened emphasis on customer satisfaction across all sectors.

For more detailed insights into the Customer Information System market, its emerging trends, and the strategic developments shaping its future, interested industry specialists and stakeholders are encouraged to explore additional resources and reports which offer comprehensive market analyses.

A selection of companies mentioned in this report includes

  • Oracle Corporation
  • Fluentgrid Limited
  • IBM Corporation
  • Wipro Limited
  • Cayenta CIS
  • Gentrack Group Limited
  • SAP SE
  • Itineris NV
  • Hydro Comp Enterprises Ltd
  • Open International LLC

Key Topics Covered

1.1 Study Assumptions and Market Definition
1.2 Scope of the Study



4.1 Market Overview
4.2 Industry Attractiveness - Porter's Five Forces Analysis
4.2.1 Bargaining Power of Suppliers
4.2.2 Bargaining Power of Buyers
4.2.3 Threat of New Entrants
4.2.4 Threat of Substitutes
4.2.5 Intensity of Competitive Rivalry
4.3 Assessment of the Impact of COVID-19 on the Industry

5.1 Market Drivers
5.1.1 Growing Global Utility Consumption
5.1.2 Emerging Cloud and IoT Technologies
5.2 Market Challenges
5.2.1 Stringent Government Data Regulations

6.1 By Deployment
6.1.1 Cloud
6.1.2 On-Premises
6.2 By Component
6.2.1 Solution
6.2.2 Services
6.3 By End-User
6.3.1 End-User by CRM BFSI Retail Telecommunications
6.3.2 End-User by CIS Water and Wastewater Management Energy and Utility Other End-Users
6.4 By Region
6.4.1 North America
6.4.2 Europe
6.4.3 Asia Pacific
6.4.4 Latin America
6.4.5 Middle East and Africa

7.1 Company Profiles
7.1.1 Oracle Corporation
7.1.2 Fluentgrid Limited
7.1.3 IBM Corporation
7.1.4 Wipro Limited
7.1.5 Cayenta CIS
7.1.6 Gentrack Group Limited
7.1.7 SAP SE
7.1.8 Itineris NV
7.1.9 Hydro Comp Enterprises Ltd
7.1.10 Open International LLC



For more information about this report visit

About is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.


Customer Information System Market Total E Commerce Retail Sales In Billion 2012 To 2021

Contact Data