Your IT Department: Changing The Face of IT Support with The Launch of Generative AI and Automation Tools

Leicester, East Midlands, April 30, 2024 (GLOBE NEWSWIRE) -- Your IT Department, a multi-award-winning outsourced IT support company serving the East Midlands, Yorkshire and West Midlands, is excited to announce the launch of its selection of innovative generative AI and automation tools that have been designed to improve overall customer experience.

The new generative AI and automation tools by Your IT Department offer business owners an array of advantages over software dependent on employees’ use due to the ability to detect and respond to threats more swiftly and accurately. This enhanced security protects data more effectively and can monitor systems in real time to predict and prevent issues from occurring, therefore empowering businesses by boosting productivity while minimising downtime for customers.

Some of the leading IT Support company’s generative AI and automation tools include:

  • Engineering Scheduling Tools: This streamlined scheduling tool enables businesses with busy timetables to easily organise targeted IT support around their agendas.
  • Setting up New Users: To help make new hardware more efficient, this service ensures that when new laptops arrive at a site ready for the new user, they already come with all of their apps, shortcuts, documents and folders setup – all the employee has to do is enter their username and password.
  • Enhanced Problem-Solving Speed: AI-driven diagnostics can rapidly identify issues, leading to quicker resolutions. Machine learning can also help predict and prevent problems before they affect customers.

“From day one, we wanted to provide more than an IT helpdesk. This meant more than just fixing things. It meant understanding the business and working with them to ensure the technology helps get that business where it wants to be,” said Lee Hewson, Managing Director. “Our new range of generative AI and automation tools makes things more efficient, reduces costs, and makes technology stress-free for business owners.”

The winner of the 2022 & 2023 Excellence in Customer Service Award at the Nachural Entrepreneurship Awards, Your IT Department has earned an impressive reputation for its personalised IT support, quick response times for critical issues and effective strategic planning meetings. With a focus on providing businesses of all sizes a unique IT roadmap aligned to their specific business goals, the top UK IT company offers a variety of specialist services, such as Digital Transformation, cyber security, cloud solutions and IT strategy consulting. 

Helping businesses resolve technology challenges and optimise their systems for over a decade, Your IT Department understands that clients benefit from complete peace of mind by knowing precisely where their existing technology and services will be improved in the future, how much this will cost and how this aligns with their business needs and future commercial success.

For this reason, Your IT Department prioritises appointing an account manager for every business and guarantees its IT Consultancy services deliver expert guidance, industry best practice advice, and actionable technical support to help businesses overcome their own unique challenges and achieve significant growth.

Your IT Department invites business owners of all sizes in the East Midlands, Yorkshire, and West Midlands to contact its friendly customer service team via email, phone or contact form via its website to schedule a free IT assessment crafted around their business today. 

About Your IT Department

Formed by Directors Lee Hewson and Simon Cox in 2009, Your IT Department is a multi-award-winning IT company committed to offering managed IT support to small and large businesses in the East Midlands, Yorkshire, and West Midlands. With a professional, knowledgeable team, access to cost-effective fixed-price IT support and services tailored to clients’ unique needs, Your IT Department provides businesses with complete IT peace of mind.

More Information

To learn more about Your IT Department and the launch of its generative AI and automation tools, please visit the website at



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