Carahsoft and GovExec Drive Innovation and Inclusion at the 14th Annual Government Customer Experience & Engagement Summit on June 6, 2024

RESTON, Va., May 14, 2024 (GLOBE NEWSWIRE) -- Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, and GovExec will be hosting the annual Government Customer Experience & Engagement Summit on Thursday, June 6, 2024 at The Westin Washington, DC Downtown. This summit explores how Government agencies who are at the crossroads of digital transformation can leverage technology to enhance customer experiences (CX) in alignment with evolving citizen expectations and tech advancements. Federal, State and Local Government and industry leaders will gather to discuss the latest trends and solutions shaping Government CX. “Innovating Government Services to Redefine the Customer Experience” will be the focus of the sessions. The Summit will also include two breakout tracks offering invaluable best practices for ensuring equitable engagement strategies.

Breakout sessions will cover:

  • Technology: digital transformation, CX challenges and opportunities, and the integration of new technologies
  • Culture: leadership strategies, the importance of diversity, equity, and inclusion, and cultivating a positive work environment

The session topics will include:

  • Automation for Improved CX
  • Building Bridges: Fostering Trust in Government Through Customer Experience
  • Data-Driven Decision Making
  • Investing in Trust
  • Maximizing CX Through Shared Insights
  • Putting Employees at the Heart of Experience
  • Strategies for Equity and Resilience in Government
  • Unifying Culture, People, and Technology

Thursday, June 6, 2024
8 a.m. - 2 p.m.

The Westin Washington, DC Downtown
999 9th St NW
Washington, DC 20001


The event includes presentations by Government and industry leaders, including:

  • Andrew Drummond, Director of Accessibility, Maryland Department of Information Technology
  • Beth Martin, Digital Services Expert, Office of Personnel Management
  • Bob Ainsbury, Chief Product Officer, Granicus
  • Catherine Manfre, Chief Transformation Officer, Office of Personnel Management
  • Jessie Posilkin, Customer Experience Portfolio Lead, Technology Modernization Fund
  • John Boerstler, Chief Veterans Experience Officer, Department of Veterans Affairs
  • Joshua Lehman, Chief Customer Experience Officer, FDA
  • Kevin Hoffman, Director of Design, Office of the CTO, Department of Veterans Affairs
  • Kimberly Patrick, Principal Deputy Assistant Administrator for Mission Support, EPA
  • Kimberly Baldwin Sparks, Customer Experience Officer, Social Security Administration
  • Kristina Martinez, General Manager, Federal Government LinkedIn Talent Solutions, LinkedIn
  • Matt Mandroc, Head of Public Sector, Zoom
  • Michael “MJ” Jackson, Vice President & Global Head of Industries, Docusign
  • Peter Gorman, Senior Product Manager, MySBA Initiative, Small Business Administration
  • Ruth Buckly, Deputy Assistant Administrator, USAID
  • Savanrith Kong, Senior Advisor, UX Portfolio Management Office, Office of the Deputy CIO for Information Enterprise
  • Steven Boberski, Public Sector Chief Technology Officer, Genesys
  • Wyn Elder, Government Managing Director, Box

This year’s summit is sponsored by the following industry partners. Attendees are encouraged to learn more about each of these solution providers by visiting their booths at the onsite event to access relevant resources, chat with company representatives, and learn about procuring these solutions through Carahsoft’s vendors and reseller partners.


Come participate in this engaging summit and help shape the future of citizen-centric Government services. The event agenda and registration are available on the Government Customer Experience & Engagement Summit website. Attendees are eligible to receive up to four continuing professional education (CPE) credits. This event is complimentary for all Government and military attendees. For more information, contact the Carahsoft Customer Experience Team at

About Carahsoft
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Customer Experience, Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Visit us at

Mary Lange
(703) 230-7434