Service Supply Chain Technology Initiatives Improve Overall Service Profitability by 30% in Best-in-Class Companies
October 03, 2007 12:32 ET
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Aberdeen Group, a Harte-Hanks Company
BOSTON, MA--(Marketwire - October 3, 2007) - The recently published study by Aberdeen Group,
a Harte-Hanks company (NYSE: HHS), "Optimizing the Service Supply Chain,"
found that field service...
Remote Office Backup: Preparing for the Unavoidable
October 03, 2007 12:31 ET
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Aberdeen Group, a Harte-Hanks Company
BOSTON, MA--(Marketwire - October 3, 2007) - Data protection for remote office data is a
frequently overlooked component of an overall data protection strategy.
Remote offices do not have the same...
Four Key Capabilities of Best-in-Class Change Management Identified
October 03, 2007 12:26 ET
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Aberdeen Group
BOSTON, MA--(Marketwire - October 3, 2007) - Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), released a new benchmark report titled, "Engineering Change
Management 2.0: Better Business Decisions...
Organizational Learning and Development Improves Business Performance
October 03, 2007 12:24 ET
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Aberdeen Group
BOSTON, MA--(Marketwire - October 3, 2007) - In the new benchmark report, "Learning and
Development: Aligning Workforce with Business Objectives," Aberdeen Group,
a Harte-Hanks company (NYSE: HHS),...
Customer Service as a Competitive Differentiator to Fuel Growth
October 03, 2007 12:23 ET
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Aberdeen Group
BOSTON, MA--(Marketwire - October 3, 2007) - Aberdeen Group's most recent survey of over 650
mid-size companies found that pressure to improve customer service and
response times was the top business...
Extreme Makeover: Accounts Payable Edition
October 03, 2007 12:22 ET
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Aberdeen Group, a Harte-Hanks Company
BOSTON, MA--(Marketwire - October 3, 2007) - Accounts Payable (A/P) departments stuck in a
manually-intensive world must move immediately to automate their function
if they are to avoid a potential...
The 2007 Chief Service Officer's (CSO) Summit Leads the Path to Post-Sales Service Excellence
October 02, 2007 12:20 ET
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Aberdeen Group, a Harte-Hanks Company
BOSTON, MA--(Marketwire - October 2, 2007) - The annual Chief Service Officer's (CSO) Summit
will convene next week in Boston outlining best-in-class service chain
practices. This is the preeminent...
Aberdeen Group Partners With Leading Publications for the Annual Chief Procurement Officer's (CPO) Summit November 13 and 14
September 11, 2007 13:17 ET
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Aberdeen Group, a Harte-Hanks Company
BOSTON, MA--(Marketwire - September 11, 2007) - Aberdeen Group, a Harte-Hanks company (NYSE: HHS), partners with three prominent global supply management publications
to host this year's Chief...
Forecasting and Planning Solutions Improve SLA Compliance by 18% and Productivity by 20%
September 11, 2007 13:07 ET
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Aberdeen Group, a Harte-Hanks Company
BOSTON, MA--(Marketwire - September 11, 2007) - In the face of myriad planned and unplanned
constraints and activity, a majority of Best-in-Class service organizations
recently surveyed by Aberdeen,...
Paper or Plastic? Why Purchasing Cards Matter
September 11, 2007 13:04 ET
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Aberdeen Group, a Harte-Hanks Company
BOSTON, MA--(Marketwire - September 11, 2007) - Purchasing cards ("p-cards") continue to
streamline both ends of the procure-to-pay process while introducing
greater levels of control and visibility...