Latest News and Press Releases

Talkdesk announced new capabilities designed to help organizations operate and manage a hybrid workforce of human and AI agents as a coordinated team.

Talkdesk is tackling one of healthcare’s toughest challenges by automating complex, specialty- and team-based scheduling.

Talkdesk is advancing Customer Experience Automation with the launch of Automation Flows, a new orchestration engine that automates workflows.

Talkdesk announced it has achieved ISO/IEC 42001 certification.

Talkdesk released its Post-2025 Holiday Shopping Survey, revealing that AI was deeply embedded across most Americans’ holiday shopping journeys.

Talkdesk introduced Customer Experience Automation-powered Commerce Orchestration and announced a new Talkdesk Consumer Goods Experience Cloud.

Michael Klein, global head of retail, travel, and hospitality marketing at Talkdesk, has been named a finalist in the Vendors in Partnership Awards.

UiPath announced an integration with Talkdesk to enable organizations to leverage automation to optimize the end-to-end customer journey.

Talkdesk released findings from its third annual AI Holiday Shopping Report.

Talkdesk announced the winners of its sixth annual CX Innovators Awards.