Leading US health insurance company selects eGain to modernize member service
June 18, 2020 06:30 ET
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eGain Corporation
eGain AI Knowledge solution will improve customer experience by empowering thousands of contact center agents with easy conversational guidance and process adherence capability SUNNYVALE, Calif.,...
SBLI Insures Total Customer Happiness with eGain
January 30, 2020 06:30 ET
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eGain Corporation
SUNNYVALE, Calif., Jan. 30, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of omnichannel customer engagement solutions, today announced that the Savings Bank Mutual Life...
eGain Makes Disruptive, Free Chatbot Offer for Upcoming London Conference
April 29, 2019 05:00 ET
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eGain Corporation
DX19 attendees will get a free, starter version of eGain’s omnichannel virtual assistant for Apple Business Chat, Facebook Messenger, SMS, and websites SUNNYVALE, Calif. and NEWBURY, United Kingdom,...
Consumers Love Messaging for Customer Service But Hate its Experience Silo
March 20, 2019 06:30 ET
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eGain Corporation
YouGov survey of US and UK consumers reveals that lack of consistent omnichannel experience is the biggest hurdle to faster adoption of messaging for customer service SUNNYVALE, Calif. and NEWBURY,...
eGain Announces Risk-free “AI Value in 30 Days” Program
September 06, 2018 06:30 ET
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eGain Corporation
Contact Center and Customer Service leaders experience real business impact with AI in less time than it takes to draft an AI RFP SUNNYVALE, Calif. and NEWBURY, United Kingdom, Sept. 06, 2018 ...
eGain Announces Risk-free “AI Value in 30 Days” Program
September 06, 2018 01:30 ET
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eGain Corporation
Contact Center and Customer Service leaders experience real business impact with AI in less time than it takes to draft an AI RFP SUNNYVALE, Calif. and NEWBURY, United Kingdom, Sept. 06, 2018 ...
eGain Enables Conversational Customer Service Through Apple Business Chat
July 20, 2018 06:30 ET
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eGain Corporation
SUNNYVALE, Calif. and NEWBURY, United Kingdom, July 20, 2018 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the leading provider of cloud-based customer engagement solutions, today announced its...
eGain to showcase customer success and solution innovation at Digital+AI Day 2018 London
April 16, 2018 13:49 ET
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eGain Corporation
Consume innovation easily and leverage best practices to deliver DX success SUNNYVALE, Calif. and NEWBURY, United Kingdom, April 16, 2018 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the leading...
Paylocity Selects eGain® AI™ to Help Guide Customer Service Experience
April 11, 2018 07:00 ET
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eGain Corporation
Payroll and HCM software solutions leader consumes innovation easily with eGain SUNNYVALE, Calif., April 11, 2018 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the leading provider of cloud-based...
eGain CEO to Speak at Elisa Digital and AI Summit
January 31, 2018 04:00 ET
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eGain Corporation
SUNNYVALE, Calif. and NEWBURY, U.K., Jan. 31, 2018 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the leading provider of cloud customer engagement solutions, today announced that company CEO Ashu Roy...