Latest News and Press Releases

Transcom opens Leading Voices, a peer-learning platform where CX executives find real-world AI adoption advice, editorial series, and readiness tools.

eGain launches its AI Agent for Zoom Contact Center, bringing instant, trusted answers and real-time guidance into live customer interactions.

eGain and Deloitte's joint report warns the Silver Tsunami could cost enterprises up to $9.6T—and gives leaders a five-step framework to capture knowledge

AI boosts loyalty but doubles abandonment when experiences fail, as Quantum Metric’s 2026 report highlights rising expectations and data trust challenges

eGain AI Agent deepens Salesforce Service Cloud integration, embedding AI knowledge, case summarization, and KCS workflows where support teams work.

eGain launches connectors grounding Copilot, Claude, Gemini, and Cursor in one governed knowledge source for trusted, compliant AI outputs.

eGain appoints KM veteran Steve Pappas as Head of Innovation to accelerate its AI-powered Knowledge Automation vision across CX and enterprise markets.