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LogMeIn Finds that 85% of Customer-Facing Teams Are Frustrated with Lack of Technology Needed to Meet Customer Expectations
November 19, 2019 09:00 ET | LogMeIn, Inc.
BOSTON, Nov. 19, 2019 (GLOBE NEWSWIRE) -- LogMeIn (Nasdaq: LOGM) today announced the results of a global study conducted in partnership with Ovum to understand how support agents are faring in the...
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New Study Finds AI Widens the Success Gap Between CX Leaders & Laggards
April 24, 2019 09:00 ET | LogMeIn, Inc.
BOSTON, April 24, 2019 (GLOBE NEWSWIRE) -- LogMeIn (Nasdaq: LOGM) today announced the results of a new study conducted by Forrester Consulting to determine how customer experience strategies affects...
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LogMeIn Forges Path to Eliminate CX Barriers with Bold360 Real-Time Agent Collaboration
April 03, 2019 09:00 ET | LogMeIn, Inc.
BOSTON, April 03, 2019 (GLOBE NEWSWIRE) -- LogMeIn (Nasdaq: LOGM) today furthered its vision to improve customer experience by delivering new tools that enable agents to work together to solve...
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Bold360 by LogMeIn Wins 2018 SaaS Award for Best Customer Service & CRM Product
September 18, 2018 09:00 ET | LogMeIn, Inc.
BOSTON, Sept. 18, 2018 (GLOBE NEWSWIRE) -- LogMeIn (Nasdaq:LOGM) today announced that its flagship intelligent customer engagement product, Bold360, was named a winner of the 2018 SaaS Awards for...
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New Study Spotlights Divide Between Businesses and Consumers Over Definition of "Good" Customer Experience
September 12, 2018 09:00 ET | LogMeIn, Inc.
BOSTON, Sept. 12, 2018 (GLOBE NEWSWIRE) -- Today, LogMeIn, Inc. (Nasdaq:LOGM) released a new study designed to analyze the business impact and consumer attitudes of today’s customer journey.  The...
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LogMeIn Introduces the Future of Customer Engagement with New A.I. Powered Bold360 Product Lineup
February 13, 2018 09:00 ET | LogMeIn, Inc.
BOSTON, Feb. 13, 2018 (GLOBE NEWSWIRE) -- Today, LogMeIn, Inc. (Nasdaq:LOGM) introduced the new A.I. powered Bold360 product portfolio.  Seamlessly bringing together chatbots and human agents, the...
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LogMeIn Makes Digital Customer Service Smarter; Takes Aim at CRM Market with Introduction of Bold360
June 08, 2017 09:00 ET | LogMeIn, Inc.
BOSTON, June 08, 2017 (GLOBE NEWSWIRE) -- LogMeIn, Inc. (NASDAQ:LOGM) today introduced Bold360, an intelligent customer engagement platform that provides a modern, flexible way for companies to...