Ricochet360 Launches Spam Guru™ to Improve Connection Rates and Reduce Spam Likely Calls
November 10, 2021 09:00 ET | Ricochet360
EL SEGUNDO, Calif., Nov. 10, 2021 (GLOBE NEWSWIRE) -- Modern phone carriers are implementing STIR/SHAKEN protocols that flag call center phones as spam risks, disrupting outreach initiatives. With...
Customer Contact Services Completes Brand Refresh
November 03, 2021 09:00 ET | Customer Contact Services
MINNEAPOLIS, Nov. 03, 2021 (GLOBE NEWSWIRE) -- Customer Contact Services welcomes the evolution of a better way to access custom Call Center, Call Answering and IT Managed Solutions. The reimagined...
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Korea Call Center AI Market to Reach $350.08 Million by 2030: Allied Market Research
October 12, 2021 03:18 ET | Allied Market Research
Portland, OR , Oct. 12, 2021 (GLOBE NEWSWIRE) -- According to the report published by Allied Market Research, the Korea call center AI market generated $42.14 million in 2020, and is estimated to...
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FICX Introduces No-Code CX Automation Platform to Automate Any Customer Process Across Channels
September 21, 2021 08:45 ET | FICX
SAN FRANCISCO, Sept. 21, 2021 (GLOBE NEWSWIRE) -- FICX (www.ficx.io), innovators in no-code digital CX, today announced the release of the FICX CX Automation (CXA) Platform that empowers any...
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First Orion Receives Coveted 2021 Contact Center Technology Award from CUSTOMER Magazine
September 16, 2021 09:05 ET | First Orion
NORTH LITTLE ROCK, Ark., Sept. 16, 2021 (GLOBE NEWSWIRE) -- First Orion, a provider of digital call experiences for the world’s leading mobile carriers, enterprises, and mobile apps, today announces...
Coveo Announces New Features to Help Equip Frontline Agents to Deal with Service Pressures Elevated by Higher Customer Expectations
September 08, 2021 09:00 ET | Coveo Solutions Inc.
MONTREAL, Sept. 08, 2021 (GLOBE NEWSWIRE) -- Coveo, a leader in relevance platforms that transform search, recommendations, and personalization within digital experiences, today at Coveo Relevance...
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eGain Launches the Knowledge Hub™, Turbocharging Digital Transformation of Customer Engagement
September 07, 2021 06:30 ET | eGain Corporation
SUNNYVALE, Calif., Sept. 07, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced the availability of eGain Knowledge Hub™,...
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CGS Wins 2021 Gold Stevie® Award in the Contact Center / Customer Service Outsourcing Provider of the Year category
February 01, 2021 12:45 ET | CGS
NEW YORK, Feb. 01, 2021 (GLOBE NEWSWIRE) -- CGS, a global provider of business applications, enterprise learning and outsourcing services, was named the Gold Winner for the 2021 Stevie® Awards for...
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MCI-owned Mass Markets expands U.S. footprint to the American Southwest, adding Las Cruces, New Mexico, to its growing enterprise
October 01, 2020 10:30 ET | MCI, LC
LAS CRUCES, N.M., Oct. 01, 2020 (GLOBE NEWSWIRE) -- MCI, LC of Iowa City, IA has recently expanded it's United States operations to the talent-rich City of Las Cruces. As MCI's business has expanded...
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MCI opens a new contact center facility in Melbourne, FL, adding hundreds of diverse jobs  
October 01, 2020 09:00 ET | MCI, LC
MELBOURNE, Fla., Oct. 01, 2020 (GLOBE NEWSWIRE) -- With the explosive growth of MCI and its subsidiary brands, MCI has expanded to the Space Coasts talent-rich market in Melbourne, FL. MCI moved...