Avaya Positioned as a Leader in Magic Quadrant for Contact Center Infrastructure Worldwide
March 22, 2010 07:30 ET
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Avaya Inc.
BASKING RIDGE, NJ--(Marketwire - March 22, 2010) - Avaya Inc., a global leader in business
communications applications, systems and services, today announced that the
company was positioned as a...
Avaya Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions(R) Magazine
February 08, 2010 07:30 ET
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Avaya Inc.
BASKING RIDGE, NJ--(Marketwire - February 8, 2010) - Avaya, a global leader in enterprise
communications systems, software and services, today announced that Avaya
one-X® Agent received a 2009...
Avaya Delivers Customer Service Excellence for Whirlpool Corporation
January 25, 2010 10:27 ET
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Avaya Inc.
BASKING RIDGE, NJ--(Marketwire - January 25, 2010) - Avaya today announced the results of an
expansive contact
center implementation it delivered for Whirlpool Corporation, the
world's leading...
Group Health Enhances Patient Service, Gains New Efficiencies With Avaya Contact Center Solutions
December 07, 2009 07:30 ET
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Avaya Inc.
BASKING RIDGE, NJ--(Marketwire - December 7, 2009) - Group Health Cooperative, one of the
nation's largest consumer-governed, non-profit health care systems,
selected Avaya contact center...
Knowledge Management: Key Enabler in the Effective Use of Multiple Customer Service Delivery Channels
October 07, 2009 10:00 ET
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Aberdeen Group
BOSTON, MA--(Marketwire - October 7, 2009) - The latest research report published by the Aberdeen Group, a Harte-Hanks Company
(NYSE: HHS), titled "Delivering
Customer Service via the Contact Center...
Panviva Opens Office in South Africa to Better Serve the Market
September 29, 2009 11:06 ET
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Panviva
WAKEFIELD, MA--(Marketwire - September 29, 2009) - Australian-based Business Process Guidance
(BPG) specialist Panviva today announced it has established an office in
South Africa to better serve the...
1-800-FLOWERS Saves Big With Remote Agent Solution From Nectar
September 16, 2009 09:15 ET
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Nectar Services Corp.
FARMINGDALE, NY--(Marketwire - September 16, 2009) - Nectar Services Corp., a provider of
managed VoIP communications services and a wholly owned subsidiary of Juma
Technology Corp. (OTCBB: JUMT),...
Avaya and Loquendo Expand Relationship in Speech Self-Service
August 26, 2009 07:30 ET
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Avaya Inc.
BASKING RIDGE, NJ and TURIN, ITALY--(Marketwire - August 26, 2009) - Avaya Inc., a leader in
business communications applications, systems and services, today announced
an expansion of its...
APAC Customer Services, Inc. Awarded Multi-Year Contract With Financial Services Company
August 03, 2009 16:41 ET
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APAC Customer Services, Inc.
BANNOCKBURN, IL--(Marketwire - August 3, 2009) - APAC Customer Services, Inc. (NASDAQ: APAC), a leader in global outsourced services and solutions, announced
today the award of a multi-year contract...
APAC Customer Services Expands Support of Global Wireless Provider
July 21, 2009 13:06 ET
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APAC Customer Services, Inc.
BANNOCKBURN, IL--(Marketwire - July 21, 2009) - APAC Customer Services (NASDAQ: APAC), a
global provider of quality inbound customer care solutions, will be
expanding an existing client program...