Knowledge Management: Key Enabler in the Effective Use of Multiple Customer Service Delivery Channels
October 07, 2009 10:00 ET
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Aberdeen Group
BOSTON, MA--(Marketwire - October 7, 2009) - The latest research report published by the Aberdeen Group, a Harte-Hanks Company
(NYSE: HHS), titled "Delivering
Customer Service via the Contact Center...
Panviva Opens Office in South Africa to Better Serve the Market
September 29, 2009 11:06 ET
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Panviva
WAKEFIELD, MA--(Marketwire - September 29, 2009) - Australian-based Business Process Guidance
(BPG) specialist Panviva today announced it has established an office in
South Africa to better serve the...
1-800-FLOWERS Saves Big With Remote Agent Solution From Nectar
September 16, 2009 09:15 ET
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Nectar Services Corp.
FARMINGDALE, NY--(Marketwire - September 16, 2009) - Nectar Services Corp., a provider of
managed VoIP communications services and a wholly owned subsidiary of Juma
Technology Corp. (OTCBB: JUMT),...
Avaya and Loquendo Expand Relationship in Speech Self-Service
August 26, 2009 07:30 ET
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Avaya Inc.
BASKING RIDGE, NJ and TURIN, ITALY--(Marketwire - August 26, 2009) - Avaya Inc., a leader in
business communications applications, systems and services, today announced
an expansion of its...
APAC Customer Services, Inc. Awarded Multi-Year Contract With Financial Services Company
August 03, 2009 16:41 ET
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APAC Customer Services, Inc.
BANNOCKBURN, IL--(Marketwire - August 3, 2009) - APAC Customer Services, Inc. (NASDAQ: APAC), a leader in global outsourced services and solutions, announced
today the award of a multi-year contract...
APAC Customer Services Expands Support of Global Wireless Provider
July 21, 2009 13:06 ET
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APAC Customer Services, Inc.
BANNOCKBURN, IL--(Marketwire - July 21, 2009) - APAC Customer Services (NASDAQ: APAC), a
global provider of quality inbound customer care solutions, will be
expanding an existing client program...
New Avaya one-X Agent Helps Businesses Boost Productivity and Efficiency of Virtual Customer Service Operations
July 14, 2009 07:30 ET
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Avaya Inc.
BASKING RIDGE, NJ--(Marketwire - July 14, 2009) - Avaya Inc. today announced the new
version of its powerful desktop application suite designed for customer service associates. The new application,...
PanTerra Networks Inc. Adds Seasoned Communications Leader to Management Team
July 13, 2009 23:41 ET
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PanTerra Networks Inc.
SUNNYVALE, CA--(Marketwire - July 13, 2009) - PanTerra Networks (www.panterranetworks.com),
a
leading provider of cloud-based Unified Communications SaaS Solutions for
small and mid-sized...
Nectar Expands Into Asia Pacific With DTSI as New Channel Reseller Partner
July 01, 2009 09:38 ET
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Nectar Services Corp.
FARMINGDALE, NY--(Marketwire - July 1, 2009) - Nectar Services Corp., an advanced IP
communications services provider and wholly owned subsidiary of Juma
Technology Corp. (OTCBB: JUMT), today...
Media & Entertainment Company Selects APAC Customer Services
June 18, 2009 12:55 ET
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APAC Customer Services, Inc.
BANNOCKBURN, IL--(Marketwire - June 18, 2009) - APAC Customer Services, Inc. (NASDAQ: APAC), a global provider of inbound customer care solutions, announced
today the award of a multi-year contract...