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Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization
March 17, 2021 06:30 ET | eGain Corporation
SurveyMonkey research by eGain finds that consumers face roadblocks at every step of their journeys across IVR and agent-assisted customer service SUNNYVALE, Calif., March 17, 2021 (GLOBE...
Selligent Consumer Study Reports Seismic Shift in Consumer Spending Habits with 60% Prioritizing Purchase of Essential Items
September 22, 2020 08:05 ET | Selligent Marketing Cloud
SAN JOSE, Calif. and BRUSSELS, Belgium, Sept. 22, 2020 (GLOBE NEWSWIRE) -- Selligent Marketing Cloud (Selligent), the intelligent omnichannel cloud technology company, today published its third...
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New Research Shows Holiday Spending Will Increase or Stay the Same for Three-Quarters of US Consumers This Year
September 16, 2020 10:00 ET | PowerReviews
CHICAGO, Sept. 16, 2020 (GLOBE NEWSWIRE) -- An overwhelming majority of US consumers will not let uncertain market conditions stop them from spending this holiday season. This is just one of the key...
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Goldenseed Survey: 40% of Marijuana Users Are Indulging More During Coronavirus Pandemic and the Majority are Using to Relieve Stress
April 02, 2020 10:00 ET | Goldenseed
SANTA CRUZ, Calif., April 02, 2020 (GLOBE NEWSWIRE) -- Goldenseed, a California lifestyle cannabis and hemp brand and cultivator, today released the results of a proprietary survey detailing the...
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Onfleet Survey of 1,000 US Consumers Finds Most Would Buy From Local Stores Rather than Online If Retailers Offered Same-day Delivery
November 07, 2019 11:31 ET | Onfleet
SAN FRANCISCO, Nov. 07, 2019 (GLOBE NEWSWIRE) -- Onfleet, the fastest-growing provider of last-mile delivery management software, announced today the results of a survey it conducted among consumers...
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Consumers Love Messaging for Customer Service But Hate its Experience Silo
March 20, 2019 06:30 ET | eGain Corporation
YouGov survey of US and UK consumers reveals that lack of consistent omnichannel experience is the biggest hurdle to faster adoption of messaging for customer service SUNNYVALE, Calif. and NEWBURY,...
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New Euclid Survey Reveals The Key to Millennial Shoppers’ Hearts is Through Brick and Mortar, Not Online
October 25, 2018 09:00 ET | Euclid
Brick-and-mortar retailers can turn the tables on Amazon this holiday shopping season by focusing on what they know best: their stores and shoppers SAN FRANCISCO, Oct. 25, 2018 (GLOBE NEWSWIRE) --...
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Survey Reveals the Shopper of the Future Has Arrived – and Stores Shaped for the Past Must Catch Up
April 11, 2018 09:00 ET | Euclid Analytics
SAN FRANCISCO, April 11, 2018 (GLOBE NEWSWIRE) -- Euclid, the leading data platform for offline attribution and store visit retargeting, today revealed results of a new survey that found consumers,...
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Consumers Say No to Chatbot Silos in US and UK Survey
February 07, 2018 06:30 ET | eGain Corporation
Independent survey of 3000 consumers by Chatbots.org reveals that lack of integration with human-assisted service is the biggest pain point in using virtual assistants SUNNYVALE, Calif. and NEWBURY,...
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Consumers Say No to Chatbot Silos in US and UK Survey
February 07, 2018 02:00 ET | eGain Corporation
Independent survey of 3000 consumers by Chatbots.org reveals that lack of integration with human-assisted service is the biggest pain point in using virtual assistants SUNNYVALE, Calif. and NEWBURY,...