Social Media Study: Stress Hurts Call Center Employees and the Customer Experience
July 01, 2021 10:03 ET | Jacada
ATLANTA, July 01, 2021 (GLOBE NEWSWIRE) -- Jacada, a leading provider of AI and RPA powered virtual assistants, recently released key insights on why contact center employees are stressed and how...
Contact Center Software Market 2021-2026: Global Growth at a CAGR of 20.9% Expected
June 18, 2021 08:38 ET | Research and Markets
Dublin, June 18, 2021 (GLOBE NEWSWIRE) -- The "Contact Center Software Market by Component (Solutions and Services), Deployment Model (Cloud and On-premises), Organization Size (Large Enterprises...
CGS Named Finalist in 2021 Top Ranking Performers Awards / Best Tech Innovation Award Vendor – Live Agent Support Solution Category
June 03, 2021 08:30 ET | CGS
NEW YORK, June 03, 2021 (GLOBE NEWSWIRE) -- CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced it was selected as a finalist in the...
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The Family Court of the State of Delaware Advances Digital Citizen Engagement with eGain
June 02, 2021 06:30 ET | eGain Corporation
SUNNYVALE, Calif., June 02, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that the Family Court of the State of...
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Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises
May 05, 2021 09:14 ET | Upstream Works Software Ltd.
Woodbridge, Ontario, May 05, 2021 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, debuts Upstream Works for Amazon Connect (UWA), now on the AWS...
Worldwide Interactive Voice Response System Industry to 2025 - Key Drivers, Challenges and Trends
May 05, 2021 09:03 ET | Research and Markets
Dublin, May 05, 2021 (GLOBE NEWSWIRE) -- The "Global Interactive Voice Response System Market 2021-2025" report has been added to ResearchAndMarkets.com's offering. The interactive voice response...
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Goodyear Rolls Out Digital Customer Service with eGain
April 20, 2021 06:30 ET | eGain Corporation
SUNNYVALE, Calif., April 20, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that The Goodyear Tire & Rubber...
Jacada Partners With CallMiner to Coach Agents and Automate Tasks Using Agent Assist
April 15, 2021 10:03 ET | Jacada
ATLANTA, April 15, 2021 (GLOBE NEWSWIRE) -- Jacada, Inc., the leading provider of real-time agent assist solutions, has announced a new strategic technology partnership with CallMiner, the leading...
Carousel Industries Names Lee Kayne as Vice President of Contact Center Solutions
April 14, 2021 08:00 ET | Carousel Industries
EXETER, R.I., April 14, 2021 (GLOBE NEWSWIRE) -- Carousel Industries, a leader in communication and network technologies, professional and managed services, security and cloud solutions, today...
VoiceBase Customers Identify its PCI/PII Redaction as a Foundational Feature for Enabling Voice Data, Democratization, and Digital Transformation
March 02, 2021 07:00 ET | VoiceBase
San Francisco, CA, USA, March 02, 2021 (GLOBE NEWSWIRE) -- VoiceBase, the leading AI-powered voice analytics company, today shared that their enterprise customers surveyed and identified their...