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Sustainability Design Goals (SDGs) Efforts and Actions Solution Providers in the Contact Centers Industry have Taken as Part of Broader ESG Plans
August 10, 2022 05:03 ET | Research and Markets
Dublin, Aug. 10, 2022 (GLOBE NEWSWIRE) -- The "Sustainability and Circularity Matters - Contact Center Growth Opportunities under the ESG Umbrella" report has been added to ResearchAndMarkets.com's...
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Global Contact Center Workforce Optimization Market Share Report 2022: In 2020, the Total Contact Center WFO Revenue was $2,078.4 Million
August 08, 2022 06:53 ET | Research and Markets
Dublin, Aug. 08, 2022 (GLOBE NEWSWIRE) -- The "2022 Contact Center Workforce Optimization Market Share Report" report has been added to ResearchAndMarkets.com's offering. This report analyzes the...
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Contact Center as a Service Market Growing at a Phenomenal Pace Surpassing US$ 16 Bn by 2032 witnessing a growth of 13.52% CAGR - Future Market Insights, Inc. NEWARK, Del, Aug. 04, 2022 (GLOBE NEWSWIRE) -- The global contact center as a service market is estimated at US$ 4.5 Billion in 2022 and is likely to reach US$ 16 Billion by 2032, displaying a CAGR...
UCC Networks Expands Communication Portfolio With Lumen
August 01, 2022 09:00 ET | UCC Networks
ORANGE, Calif., Aug. 01, 2022 (GLOBE NEWSWIRE) -- UCC Networks, a California-based, value-added reseller of unified communications and contact center solutions, will now sell Lumen Technologies'...
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eGain named a KMWorld AI 50 Company
July 21, 2022 06:30 ET | eGain Corporation
SUNNYVALE, Calif., July 21, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced that it has again been...
Global Contact Center Analytics Market Report to 2028 - Increasing Adoption of Technologies Across Contact Centers is Driving Growth
July 21, 2022 05:13 ET | Research and Markets
Dublin, July 21, 2022 (GLOBE NEWSWIRE) -- The "Global Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode, By...
Cloud-Based Contact Center Market by Component, Deployment Mode, Organization Size, Industry and Region - Global Forecast to 2027
July 20, 2022 06:03 ET | Research and Markets
Dublin, July 20, 2022 (GLOBE NEWSWIRE) -- The "Cloud-Based Contact Center Market by Component (Solutions and Services), Deployment Mode (Public and Private Cloud), Organization Size, Industry (BFSI,...
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eGain Knowledge Hub™ Connects with Microsoft SharePoint™ to Unleash Business Value from Content
July 19, 2022 09:30 ET | eGain Corporation
SUNNYVALE, Calif., July 19, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform for customer engagement automation, today announced that its...
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Global Retail Communications, Collaboration and Contact Center Solutions Market Report 2022: Rich-media Collaboration, Omnichannel Contact Center, & UCC Integration with Vertical-specific Solutions
July 19, 2022 05:23 ET | Research and Markets
Dublin, July 19, 2022 (GLOBE NEWSWIRE) -- The "Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Retail Industry" report has been added to...
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Contact Center Analytics Market Is Expected to Reach $8.1 Billion by 2031: Says AMR
July 07, 2022 01:58 ET | Allied Market Research
Portland, OR , July 07, 2022 (GLOBE NEWSWIRE) -- According to the report published by Allied Market Research, the global contact center analytics market was estimated at $1.3 billion in 2021 and is...