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Global Real-Time Guidance Products and Market Report 2023-2024 with Competitive Analysis of Balto Software, CallMiner, Cresta, NICE, OnviSource, Sestek, Verint Systems, & Xdroid
November 06, 2023 04:58 ET | Research and Markets
Dublin, Nov. 06, 2023 (GLOBE NEWSWIRE) -- The "2023 - 2024 Real-Time Guidance Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The report analyzes the...
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Global Interactive Voice Response (IVR) Systems Business Report 2023: Market to Reach $9.2 Billion by 2030 - Artificial Intelligence, Machine Learning & NLP Hold Tremendous Potential
October 27, 2023 05:23 ET | Research and Markets
Dublin, Oct. 27, 2023 (GLOBE NEWSWIRE) -- The "Interactive Voice Response (IVR) Systems - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.Global...
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Global Generative AI for Contact Centers and Customer Service Research Study 2023 Featuring Balto, Cognigy, Cresta, Cyara, Equature, Five9, Genesys, Kore.ai, Quark.ai, Salesforce, & Verint
October 19, 2023 09:18 ET | Research and Markets
Dublin, Oct. 19, 2023 (GLOBE NEWSWIRE) -- The "Generative AI: A New Paradigm for Contact Centers and Customer Service" report has been added to ResearchAndMarkets.com's offering. This industry...
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babelforce Named a Cool Vendor in the 2023 Gartner® Cool Vendors™ in Composable Customer Engagement Platforms report
October 03, 2023 06:21 ET | babelforce
babelforce Named a Cool Vendor in the 2023 Gartner® Cool Vendors™ in Composable Customer Engagement Platforms report
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Global Contact Center As A Service (CCaaS) Market Analysis Report 2023-2030: Cut Costs and Boost Efficiency with CCaaS - A Deep Dive into Market Trends and Innovations
September 28, 2023 08:53 ET | Research and Markets
Dublin, Sept. 28, 2023 (GLOBE NEWSWIRE) -- The "Contact Center As A Service (CCaaS) Market Size, Share & Trends Analysis Report By Solution, By Service (Support & Maintenance, Integration...
Dan Turner
Xperigo Receives Shell “Culture: One Team” Award for Best-in-Class Service
August 31, 2023 10:01 ET | Xperigo
MARKHAM, ONTARIO, Aug. 31, 2023 (GLOBE NEWSWIRE) -- Xperigo, the automotive industry’s leading provider of end-to-end customer experience management services, proudly announced that it was named the...
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eGain Solve™ 2023 Ushers the Era of Knowledge Automation, Ignited by Generative AI
August 29, 2023 06:30 ET | eGain Corporation
SUNNYVALE, Calif., Aug. 29, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement automation, announced its Solve™ 23...
Global Contact Center Software Market
Contact Center Software Market - Global Forecast to 2028 - Increasing Investments in CCS Fuel Enhanced Customer Experiences and Propel Market Growth
August 25, 2023 09:18 ET | Research and Markets
Dublin, Aug. 25, 2023 (GLOBE NEWSWIRE) -- The "Contact Center Software Market by Component (Solutions (Omnichannel Routing, Reporting & Analytics), Services), Organization Size, Deployment Mode,...
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BFSI Contact Center Digital Transformation - Employee Experience (EX) is Crucial for Delivering CX
August 22, 2023 08:18 ET | Research and Markets
Dublin, Aug. 22, 2023 (GLOBE NEWSWIRE) -- The "Contact Center Digital Transformation in the BFSI Industry: A Global Customer Perspective, 2023-2024" report has been added to ...
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Cyber Acoustics Launches New Line of Contact Center Headsets
July 31, 2023 07:00 ET | Cyber Acoustics, Inc.
VANCOUVER, Wash., July 31, 2023 (GLOBE NEWSWIRE) -- Cyber Acoustics, a leading manufacturer of reliable and affordable computer peripherals used in schools, businesses, and homes, today announced...