Avaya at SpeechTEK 2010 Spotlights Multimedia Customer Service Solutions Using Speech Automation
August 03, 2010 07:30 ET
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Avaya Inc.
NEW YORK, NY--(Marketwire - August 3, 2010) - SpeechTEK -- At this year's SpeechTEK event, Avaya (Booth #616) a global leader in enterprise communications systems, software and services,...
Avaya Launches Next-Generation Contact Center Solutions to Enhance Customer Service Experiences
July 20, 2010 07:00 ET
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Avaya Inc.
BASKING RIDGE, NJ--(Marketwire - July 20, 2010) - Avaya, a global leader in enterprise communications systems, software and services, introduced its next-generation of contact center solutions to meet...
Multi-Channel Service Delivery: The Path to Creating a Great Service Experience
July 08, 2010 11:43 ET
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Aberdeen Group
BOSTON, MA--(Marketwire - July 8, 2010) - The latest research report published by the Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), titled Multi-Channel Service Delivery: Getting Customers...
Uralsvyazinform Opens Ural Region's Largest Contact Center Using Cisco Technology
July 06, 2010 12:25 ET
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Cisco
MOSCOW--(Marketwire - July 6, 2010) - Cisco (NASDAQ: CSCO) today announced that Uralsvyazinform, a leading service provider in the Russian Federation's Ural region, has deployed a unified...
Avaya Unveils New Communications Innovations for Hospitality Industry
June 21, 2010 07:30 ET
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Avaya Inc.
ORLANDO, FL--(Marketwire - June 21, 2010) - Avaya, a global leader in enterprise communications systems, software and services, today showcased its latest hospitality technology innovations that...
Avaya Inducted Into Technology Services Industry Association STAR Awards Hall of Fame
May 24, 2010 07:30 ET
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Avaya Inc.
BASKING RIDGE, NJ--(Marketwire - May 24, 2010) - Avaya, Inc., a global leader in business communications services, today announced it has been named the winner of three Technology Services...
Avaya Introduces Industry Leading Enhancements to Avaya Connect Channel Training Model
May 10, 2010 07:30 ET
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Avaya Inc.
BASKING RIDGE, NJ--(Marketwire - May 10, 2010) - Avaya, a global leader in enterprise communications systems, software and services, today announced enhancements to the Avaya Connect channel...
Avaya and Avaya International User Group Announce Winners of the Customer Innovation Award
April 20, 2010 10:30 ET
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Avaya Inc.
DENVER, CO--(Marketwire - April 20, 2010) - The Art of Evolution/GlobalConnect 2010 -- Avaya Inc. and the International Avaya User Group, today announced the winners of the annual Avaya...
Annual Enterprise Communications Survey: Significant Investments Planned to Integrate and Optimize Business Communications
April 19, 2010 09:00 ET
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Avaya
DENVER, CO--(Marketwire - April 19, 2010) - IAUG Art of Evolution/Global Connect 2010 - International Avaya User Group (IAUG), the independent, international organization of Avaya and...
APAC Customer Services Selects New Global Vice President, Client Solutions
April 01, 2010 18:02 ET
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APAC Customer Services, Inc.
BANNOCKBURN, IL--(Marketwire - April 1, 2010) - APAC Customer Services (NASDAQ: APAC), a global provider of outsourced solutions, today announced the appointment of Ruth M. O'Brien as Global...