DATAMARK Continues Expansion in Mexico - the Hiring Surge is On
September 21, 2021 16:18 ET
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DATAMARK Inc
EL PASO, Texas, Sept. 21, 2021 (GLOBE NEWSWIRE) -- DATAMARK, Inc. recently expanded its footprint with its recent launch of remote contact center operations to Guadalajara, Jalisco, in support of...
eGain Knowledge Hub Now Available on SAP® Store
August 26, 2021 06:30 ET
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eGain Corporation
SUNNYVALE, Calif., Aug. 26, 2021 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced its award-winning...
COVID-19 Pandemic Drives Reevaluation of Contact Center Services
October 14, 2020 09:05 ET
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Information Services Group, Inc.
STAMFORD, Conn., Oct. 14, 2020 (GLOBE NEWSWIRE) -- Enterprises worldwide are reevaluating their contact center services and customer experience strategies in light of the COVID-19 pandemic, with...
U.S. Contact Centers Hiring Remote Agents, Enhancing Workforce Management as Pandemic Disrupts Industry
October 13, 2020 09:00 ET
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Information Services Group, Inc.
STAMFORD, Conn., Oct. 13, 2020 (GLOBE NEWSWIRE) -- Amid major disruptions caused by the global COVID-19 pandemic, the U.S. contact center industry is turning its attention to hiring remote agents,...
Global Contact Center Industry Meets COVID-19 Challenge with Remote Work, Automation, AI
October 12, 2020 10:09 ET
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Information Services Group, Inc.
STAMFORD, Conn., Oct. 12, 2020 (GLOBE NEWSWIRE) -- The global effects of the COVID-19 pandemic have forced contact centers to quickly change the way they operate and sharpened interest in new...
Improving Customer Experience During COVID-19 the Focus of ISG Smartalks™ Webinar
June 02, 2020 14:06 ET
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Information Services Group, Inc.
STAMFORD, Conn., June 02, 2020 (GLOBE NEWSWIRE) -- Experts with Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, will discuss how businesses...
Jacada To Offer Easy-to-Launch Customer Service Automation Solutions for Contact Centers Affected by the Coronavirus Pandemic
April 06, 2020 08:08 ET
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Jacada
ATLANTA, April 06, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a global pioneer in customer service automation software, has been monitoring the impact the coronavirus has had on contact centers. In...
GL’s Solution for Load Testing Call Centers
March 31, 2020 11:19 ET
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GL Communications Inc.
GAITHERSBURG, Md., March 31, 2020 (GLOBE NEWSWIRE) -- GL Communications Inc., a global leader in telecom test and measurement solutions, addressed the press regarding their ability to test call...
GL’s Solution for Load Testing Call Centers
March 24, 2020 11:17 ET
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GL Communications Inc.
GAITHERSBURG, Md., March 24, 2020 (GLOBE NEWSWIRE) -- GL Communications Inc., a global leader in telecom test and measurement solutions, addressed the press regarding their ability to test call...
Centralized Diagnostic and Reporting Systems for Large Contact Centers, Data Centers
January 22, 2019 11:41 ET
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GL Communications Inc.
GAITHERSBURG, Md., Jan. 22, 2019 (GLOBE NEWSWIRE) -- GL Communications Inc. a global provider of telecom test and measurement solutions, announced today its solutions for Centralized Diagnostics and...