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$65.5+ Billion Worldwide Contact Centre Software Industry to 2031 - Rapid Growth in the Adoption of Cloud-Based Contact Centers is a Major Driver
January 12, 2023 04:33 ET
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Research and Markets
Dublin, Jan. 12, 2023 (GLOBE NEWSWIRE) -- The "Contact Centre Software Global Market Report 2022" report has been added to ResearchAndMarkets.com's offering. This report provides strategists,...
Global Contact Center Workforce Optimization Market Report 2022: Workforce Optimization Enhances Agent Efficiency and Opens Up Extraordinary Opportunities to Improve Customer Experience
March 02, 2022 07:03 ET
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Research and Markets
Dublin, March 02, 2022 (GLOBE NEWSWIRE) -- The "The Importance of Workforce Optimization in Modern and Agile Contact Centers" report has been added to ResearchAndMarkets.com's offering. This...
South Africa Contact Centre Operations Market Report 2021: State of the Industry, Influencing Factors, Competition, Outlook, Industry Associations, Competitive Landscape
October 19, 2021 08:33 ET
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Research and Markets
Dublin, Oct. 19, 2021 (GLOBE NEWSWIRE) -- The "Contact Centre Operations in South Africa 2021" report has been added to ResearchAndMarkets.com's offering. This report focuses on the South African...
Burnie Group Announces Innovative Contact Centre Benchmark for Canadian Banks
May 19, 2021 18:10 ET
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The Burnie Group
TORONTO, May 19, 2021 (GLOBE NEWSWIRE) -- Today, Burnie Group, a leading Toronto-based management consulting firm, announced a new Canadian Bank Contact Centre Benchmark. The benchmark...
CallMiner Launches Maturity Model for Implementing and Operationalising Speech and Interaction Analytics
September 15, 2020 03:30 ET
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Corporate Ink for CallMiner
Nottingham, United Kingdom, Sept. 15, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer interaction analytics, today announced the release of the CallMiner Continuum...
New Research Shows Customer Switching Costs Insurance Sector £5.04 Billion
June 24, 2020 03:30 ET
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Corporate Ink for CallMiner
Nottingham, United Kingdom, June 24, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, released today the 2020 CallMiner...
British Businesses Lose Nearly £5 Billion due to Unplanned Customer Churn
May 11, 2020 04:00 ET
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Corporate Ink for CallMiner
NOTTINGHAM, U.K., May 11, 2020 (GLOBE NEWSWIRE) -- Despite new UK regulations that encourage consumers to save money by changing suppliers, average customer churn increased by only 3.7% versus 2018,...
Beer Store Contact Centre Workers Vote to Ratify First Collective Agreement
July 09, 2019 12:23 ET
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UFCW Canada Local 12R24
LONDON, Ontario, July 09, 2019 (GLOBE NEWSWIRE) -- Workers at The Beer Store Contact Centre in London, Ontario, who are proud members of United Food and Commercial Workers (UFCW) Local 12R24, have...
Jacada’s Customer Service RPA two-time winner of the UK National Innovation Award
May 02, 2019 03:00 ET
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Jacada
ATLANTA, May 02, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience, announced that it...
BroadSoft Introduces Analytics-based Contact Center Software-as-a-Service
November 15, 2016 02:00 ET
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BroadSoft, Inc.
GAITHERSBURG, Md., Nov. 15, 2016 (GLOBE NEWSWIRE) -- BroadSoft, Inc. (NASDAQ:BSFT), a global unified communication as a service (UCaaS) leader, announced today the launch of CC-One, an...