Beer Store Contact Centre Workers Vote to Ratify First Collective Agreement
July 09, 2019 12:23 ET
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UFCW Canada Local 12R24
LONDON, Ontario, July 09, 2019 (GLOBE NEWSWIRE) -- Workers at The Beer Store Contact Centre in London, Ontario, who are proud members of United Food and Commercial Workers (UFCW) Local 12R24, have...
Jacada’s Customer Service RPA two-time winner of the UK National Innovation Award
May 02, 2019 03:00 ET
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Jacada
ATLANTA, May 02, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience, announced that it...
BroadSoft Introduces Analytics-based Contact Center Software-as-a-Service
November 15, 2016 02:00 ET
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BroadSoft, Inc.
GAITHERSBURG, Md., Nov. 15, 2016 (GLOBE NEWSWIRE) -- BroadSoft, Inc. (NASDAQ:BSFT), a global unified communication as a service (UCaaS) leader, announced today the launch of CC-One, an...
SoundBite in Partnership With Convergys to Discuss Strategies to Transform Contact Center Into Interaction Centers in New Webinar
December 01, 2011 02:00 ET
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SoundBite Communications, Inc.
BEDFORD, Mass., Dec. 1, 2011 (GLOBE NEWSWIRE) -- The traditional inbound contact center model is evolving as today's consumers want access to more self-service options and expect that customer service...