Information Builders Recognized for Exemplary Global Customer Service in the 2014 American Business Awards
June 24, 2014 08:31 ET
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Information Builders
NEW YORK, NY--(Marketwired - Jun 24, 2014) - Information Builders, a leader in business intelligence (BI) and analytics, information integrity, and integration solutions, today announced that...
Omni-Channel Customer Experience Expected; Hard to Find in Financial Services Industry
June 16, 2014 08:59 ET
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Avaya Inc.
SANTA CLARA, CA--(Marketwired - Jun 16, 2014) -
Good News: 97% of large financial services organizations say Customer Experience Management is important
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Ruby Receptionists Is Fastest Growing Company for Seventh Year in a Row
June 13, 2014 13:03 ET
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Ruby Receptionists
PORTLAND, OR--(Marketwired - Jun 13, 2014) - Ruby Receptionists is Oregon's #42 fastest growing business according to the Portland Business Journal. A leading provider personalized virtual...
Avaya Named as a Leader by Gartner in Magic Quadrant for Contact Center Infrastructure for 14th Consecutive Year
June 11, 2014 09:01 ET
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Avaya Inc.
SANTA CLARA, CA--(Marketwired - Jun 11, 2014) -
Only vendor consistently appearing in the Leaders Quadrant since its inception
Annual report covers...
TeleTech Cloud Powered by Avaya Offers Superior Customer Experience Management for Contact Centers
April 29, 2014 08:45 ET
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Avaya Inc.
SANTA CLARA, CA--(Marketwired - Apr 29, 2014) -
Avaya's partner-hosted Customer Experience Management (CEM) solution for TeleTech's new cloud offer will provide...
IssueTrak Launches 2014 Customer Service Contest
April 02, 2014 10:24 ET
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IssueTrak
VIRGINIA BEACH, VA--(Marketwired - Apr 2, 2014) - IssueTrak, a global leader in providing software for tracking issues associated with strategic business processes, launches the 2014 Customer...
Avaya Receives NorthFace ScoreBoard Award(SM) for Delivering 'World-Class' Customer Service
April 02, 2014 08:45 ET
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Avaya Inc.
SANTA CLARA, CA--(Marketwired - Apr 2, 2014) -
Rating by Avaya customers for exceeding expectations earns Omega's prestigious award
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Avaya Earns Frost & Sullivan 2013 North American Omni-Channel Customer Engagement Company of the Year Award
March 11, 2014 07:30 ET
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Avaya Inc.
SANTA CLARA, CA--(Marketwired - Mar 11, 2014) - Avaya today announced that industry analyst firm Frost & Sullivan has named Avaya the recipient of its prestigious 2013 North American...
New Avaya Contact Center Solutions Help Companies Master the Omni-Channel Customer Experience
March 11, 2014 07:30 ET
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Avaya Inc.
SANTA CLARA, CA--(Marketwired - Mar 11, 2014) -
Latest solution unifies and simplifies multichannel self-service and proactive engagement with a single, software...
PageUp People Proclaimed Nine Time Winner of Prestigious Australian Achiever Awards for Excellence in Customer Service
March 06, 2014 18:00 ET
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PageUp People
NEW YORK, NY and LONDON, UNITED KINGDOM and MELBOURNE, AUSTRALIA--(Marketwired - Mar 6, 2014) - PageUp People, a leading multinational talent management solutions provider, today announced it has...