Customer Relationship Management (CRM) Market is Expected to Reach $96.39 Billion By 2027: Allied Market Research
July 24, 2023 10:01 ET
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Allied Market Research
Portland, OR, July 24, 2023 (GLOBE NEWSWIRE) -- According to the report published by Allied Market Research, the global customer relationship management market generated $41.93 billion in 2019 and...
eGain Partners with Talkdesk to Modernize Customer Service
July 20, 2023 06:30 ET
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eGain Corporation
SUNNYVALE, Calif., July 20, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge platform for customer engagement, announced a partnership with Talkdesk®, Inc., a global...
BTSE Unveils Selene: AI-driven Revolution in Digital Asset Exchange Customer Support
July 20, 2023 03:00 ET
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BTSE Holdings Limited
ROAD TOWN, British Virgin Islands, July 20, 2023 (GLOBE NEWSWIRE) -- BTSE, a leading digital asset exchange, is proud to announce the release of its industry leading customer support AI, Selene....
Pittsburgh Water and Sewer Authority Joins Forces with ESP Logistics Technology to Enhance Customer Experience Through Quick Critical Alerts
July 18, 2023 08:00 ET
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ESP Logistics Technology
LOS ANGELES, July 18, 2023 (GLOBE NEWSWIRE) -- ESP Logistics Technology (ESP), a company focused on increasing productivity and sustainability through tools like Notify, is excited to announce a...
Ushur Expands Contact Center Ecosystem with Amazon Connect Integration
July 12, 2023 11:00 ET
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Ushur
SANTA CLARA, Calif., July 12, 2023 (GLOBE NEWSWIRE) -- Ushur, the AI-powered leader in Customer Experience Automation™ (CXA), today announced the expansion of its relationship with Amazon Web...
Frame AI Announces New Product Features that Streamline Privacy Compliance and Minimize Costs of Customer Service Requests
June 27, 2023 10:15 ET
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Frame AI
NEW YORK, June 27, 2023 (GLOBE NEWSWIRE) -- Frame AI, the leading AI-powered, customer intelligence platform, announced today the availability of new product features focused on Enterprise use...
Coveo Unleashes Groundbreaking GenAI Enterprise Product with Customer Design Partners and Exclusive Pricing Offer for Early Adopters
June 08, 2023 08:30 ET
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Coveo Solutions Inc.
MONTREAL and SAN FRANCISCO, June 08, 2023 (GLOBE NEWSWIRE) -- Coveo (TSX:CVO), a leader in AI platforms that transform digital experiences with intelligent search, recommendations, 1:1...
Global Customer Care BPO Market Forecast to 2028: Emergence of Technologies such as Artificial Intelligence and Cloud Computing Bodes Well for the Sector
June 07, 2023 09:03 ET
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Research and Markets
Dublin, June 07, 2023 (GLOBE NEWSWIRE) -- The "Customer Care BPO Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Solution and End User" report has been added to ...
Consumers Say They’d Rather Get a Cavity Filled, Burn Their Mouths on Hot Coffee and Attend a ‘Meeting that Could Have Been an Email’ than Engage with Customer Service
June 06, 2023 09:00 ET
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Interactions
FRANKLIN, Mass., June 06, 2023 (GLOBE NEWSWIRE) -- Customer service is at a breaking point. A staggering 90% of consumers say customer experience (CX) is as important as a company’s products or...
Coveo Report: Bad Self-Service is Worse Than No Self-Service
June 06, 2023 08:00 ET
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Coveo Solutions Inc.
MONTREAL and SAN FRANCISCO, June 06, 2023 (GLOBE NEWSWIRE) -- Coveo (TSX:CVO), a leader in AI platforms that transform digital experiences with intelligent search, recommendations, 1:1...