CGS Expands its Service Offering in Asia
April 26, 2018 06:00 ET
|
CGS
NEW YORK and HYDERABAD, India, April 26, 2018 (GLOBE NEWSWIRE) -- CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced the opening of a new...
New Study Finds Brand Loyalty Hinges on Customer Support Experiences
December 06, 2017 09:00 ET
|
LogMeIn, Inc.
BOSTON, Dec. 06, 2017 (GLOBE NEWSWIRE) -- A new study from IDC and LogMeIn (NASDAQ:LOGM) found that fast and effective support will be a competitive differentiator for companies looking to win-over...
Vidyard Announces Vidyard for Support to Improve the Customer Support Experience
October 25, 2017 09:00 ET
|
Vidyard
KITCHENER, ON--(Marketwired - October 25, 2017) - Vidyard, the new generation video platform for business, today announced Vidyard for Support, an innovative solution to help customer support teams...
Sysomos Display Integrates Social Data from the Sysomos Platform with Other Key Business Metrics
June 21, 2017 09:00 ET
|
Sysomos
RALEIGH, N.C., June 21, 2017 (GLOBE NEWSWIRE) -- Leading social marketing software company Sysomos today introduced Sysomos Display, a command center suite that integrates content and data from...
Aryaka’s Customer Experience and Support Outpaces Technology and Telco Industries with a Net Promoter Score of 65
May 02, 2017 12:00 ET
|
Aryaka
MILPITAS, Calif., May 02, 2017 (GLOBE NEWSWIRE) -- Aryaka®, the leading global SD-WAN provider, today announced the company achieved a Net Promoter Score of 65, which is 81% higher than the...
Plantronics Customer Care Now Offers Global Customer Support 24 Hours a Day, Six Days a Week
February 06, 2017 08:00 ET
|
Plantronics
SANTA CRUZ, Calif., Feb. 06, 2017 (GLOBE NEWSWIRE) -- Plantronics (NYSE:PLT) today announced the expansion of its Technical Assistance Center – part of Plantronics Customer Care. This growth...
LogMeIn’s Rescue Lens Named Finalist in the 2016 CTIA Emerging Technology Awards
August 17, 2016 09:00 ET
|
LogMeIn, Inc.
BOSTON, Aug. 17, 2016 (GLOBE NEWSWIRE) -- LogMeIn, Inc. (NASDAQ:LOGM) was named a finalist for the 10th Annual CTIA Emerging Technology Awards for its innovative remote support technology, Rescue...
LogMeIn Puts the Focus on the Customer with New Rescue Lens Video Support Offering
June 20, 2016 09:00 ET
|
LogMeIn, Inc.
BOSTON, June 20, 2016 (GLOBE NEWSWIRE) -- LogMeIn, Inc. (NASDAQ:LOGM) today introduced Rescue Lens, a new interactive mobile video support offering based on the revolutionary namesake feature in...
JangoMail Support Team Earns 95% Satisfaction Rating in 2015
February 03, 2016 08:00 ET
|
JangoMail
DAYTON, OH--(Marketwired - February 03, 2016) - JangoMail (https://www.jangomail.com), an email service provider for businesses of all sizes, found that 95% of customers who contacted support in...
Genesys Selects Coveo for Salesforce to Facilitate Exceptional Customer Engagement the KCS Way
December 16, 2015 08:00 ET
|
Coveo
SAN MATEO, CA and QUEBEC, QC--(Marketwired - December 16, 2015) -
Coveo, a recognized leader in intelligent search, today announced that Genesys, a leading provider of omnichannel customer...