CGS Appoints Cathrine Jooste as President of Global Outsourcing and Customer Experience Division
June 01, 2023 09:00 ET
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CGS
NEW YORK, June 01, 2023 (GLOBE NEWSWIRE) -- CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced the appointment of Cathrine Jooste as the...
NobelBiz partners with Awaken to bring unrivaled scripting capabilities to its cloud contact center ecosystem
April 25, 2023 06:29 ET
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NobelBiz
CHEYENNE, Wyo., April 25, 2023 (GLOBE NEWSWIRE) -- NobelBiz, a leading contact center telecom and software provider, has partnered with Awaken Intelligence to bring a user-friendly and versatile...
Ozop Energy Solutions, Inc. Commits to Customer Support Amidst Industry Changes
March 30, 2023 09:30 ET
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Ozop Energy Solutions, Inc
Warwick, NY, March 30, 2023 (GLOBE NEWSWIRE) -- Ozop Energy Solutions, Inc. (OZSC or the “Company”) announces its commitment to support customers impacted by the recent announcement of Universal...
Bottomline Features in Award-Winning Circles
March 23, 2023 05:00 ET
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Bottomline Technologies, Inc.
PORTSMOUTH, N.H., March 23, 2023 (GLOBE NEWSWIRE) -- Bottomline, a leading provider of financial technology that helps make business payments simple, smart and secure, today announced two industry...
KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores
March 20, 2023 23:30 ET
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Freshworks Inc
JAKARTA, Indonesia, March 21, 2023 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH) announced today that Indonesian financial technology startup, KoinWorks, has increased customer satisfaction...
Freshworks Expands Leadership Team with Strategic Hires Focused on Customer Experience and Go to Market Growth
March 07, 2023 08:00 ET
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Freshworks Inc
SAN MATEO, Calif., March 07, 2023 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH) today announced the addition of three new senior vice presidents to the go-to-market leadership team to capture...
Adaptiva Named as Finalist in 2023 Stevie® Awards for Sales & Customer Service
January 25, 2023 12:00 ET
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Adaptiva
KIRKLAND, Wash., Jan. 25, 2023 (GLOBE NEWSWIRE) -- Adaptiva was named a Finalist today in the Customer Service Department of the Year - Computer Software - Up to 100 Employees, and Front-Line...
Leading Voice of Customer (VoC) Analytics Vendor Benchmark Report 2022: Verint, Nice, Qualtrics, Medallia, DataEQ, CallMiner, Wonderflow, SANDSIV, InMoment, and Cisco
October 26, 2022 06:38 ET
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Research and Markets
Dublin, Oct. 26, 2022 (GLOBE NEWSWIRE) -- The "Voice of Customer Analytics, 2022: Frost Radar Report" report has been added to ResearchAndMarkets.com's offering. The report presents competitive...
Yulu Bikes Invests in Real-Time Customer Support with Freshworks Software
October 11, 2022 00:30 ET
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Freshworks Inc
BENGALURU, India, Oct. 11, 2022 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power businesses, today announced that Yulu Bikes, the largest Micro...
GoTo Launches Co-browse to Simplify and Improve Customer Experience and Support
September 27, 2022 09:01 ET
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GoTo
BOSTON, Sept. 27, 2022 (GLOBE NEWSWIRE) -- GoTo, the all-in-one business communications and IT support platform, today announced the launch of Co-browse within GoTo Contact Center. This feature...