U.S. Contact Centers Hiring Remote Agents, Enhancing Workforce Management as Pandemic Disrupts Industry
October 13, 2020 09:00 ET
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Information Services Group, Inc.
STAMFORD, Conn., Oct. 13, 2020 (GLOBE NEWSWIRE) -- Amid major disruptions caused by the global COVID-19 pandemic, the U.S. contact center industry is turning its attention to hiring remote agents,...
Global Contact Center Industry Meets COVID-19 Challenge with Remote Work, Automation, AI
October 12, 2020 10:09 ET
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Information Services Group, Inc.
STAMFORD, Conn., Oct. 12, 2020 (GLOBE NEWSWIRE) -- The global effects of the COVID-19 pandemic have forced contact centers to quickly change the way they operate and sharpened interest in new...
ISG Expert Says Adopting DevOps at Scale the Key to Business Resiliency, Success
October 09, 2020 09:00 ET
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Information Services Group, Inc.
STAMFORD, Conn., Oct. 09, 2020 (GLOBE NEWSWIRE) -- An agile mindset and operational strategy are the key to business resiliency and success, according to an agile enterprise expert from Information...
ISG Index™ Finds Global Sourcing Slowly Recovering
October 08, 2020 09:00 ET
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Information Services Group, Inc.
STAMFORD, Conn., Oct. 08, 2020 (GLOBE NEWSWIRE) -- The global sourcing industry is slowly recovering from its pandemic-induced downturn, with the managed services sector picking up momentum in the...
ISG to Publish Report Evaluating Providers of Insurance BPO Platforms and Services
October 07, 2020 14:00 ET
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Information Services Group, Inc.
STAMFORD, Conn., Oct. 07, 2020 (GLOBE NEWSWIRE) -- Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining...
Global Enterprises Embrace SaaS for its Intelligent Tools
October 07, 2020 10:59 ET
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Information Services Group, Inc.
STAMFORD, Conn., Oct. 07, 2020 (GLOBE NEWSWIRE) -- Enterprises embracing the software-as-a-service model are making use of its intelligent features to better understand their business data and...
No More Empty Aisles: ISG to Address Digital Supply Chain on Zensar Webinar
October 01, 2020 10:11 ET
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Information Services Group, Inc.
STAMFORD, Conn., Oct. 01, 2020 (GLOBE NEWSWIRE) -- Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, will discuss the benefits of a...
Agility Key to Post-Pandemic Recovery, ISG Experts Say
September 30, 2020 08:58 ET
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Information Services Group, Inc.
STAMFORD, Conn., Sept. 30, 2020 (GLOBE NEWSWIRE) -- Leading business thinkers will explore the potential of the agile enterprise and digital operating models to drive success in a post-pandemic...
U.S. Enterprises Adopt Containers in Cloud Native Computing
September 28, 2020 09:00 ET
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Information Services Group, Inc.
STAMFORD, Conn., Sept. 28, 2020 (GLOBE NEWSWIRE) -- U.S. enterprises are embracing cloud native, container-based computing but still face challenges in securing, managing and monitoring...
ISG to Release Report Examining Digital Services in Healthcare, Life Sciences
September 24, 2020 09:08 ET
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Information Services Group, Inc.
STAMFORD, Conn., Sept. 24, 2020 (GLOBE NEWSWIRE) -- Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining...