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2021 Customer Perspective Survey on Contact Center Trends Amidst the COVID-19 Pandemic
October 13, 2021 06:28 ET | Research and Markets
Dublin, Oct. 13, 2021 (GLOBE NEWSWIRE) -- The "Customer Perspectives on Contact Center Trends Amidst the COVID-19 Pandemic" report has been added to ResearchAndMarkets.com's offering. The report...
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Global Market for Interactive Voice Response Systems to Reach $6.1 Billion by 2027
June 25, 2021 07:18 ET | Research and Markets
Dublin, June 25, 2021 (GLOBE NEWSWIRE) -- The "Interactive Voice Response (IVR) Systems - Global Market Trajectory & Analytics" report has been added to ResearchAndMarkets.com's offering. Global...
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Worldwide Interactive Voice Response System Industry to 2025 - Key Drivers, Challenges and Trends
May 05, 2021 09:03 ET | Research and Markets
Dublin, May 05, 2021 (GLOBE NEWSWIRE) -- The "Global Interactive Voice Response System Market 2021-2025" report has been added to ResearchAndMarkets.com's offering. The interactive voice response...
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Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization
March 17, 2021 06:30 ET | eGain Corporation
SurveyMonkey research by eGain finds that consumers face roadblocks at every step of their journeys across IVR and agent-assisted customer service SUNNYVALE, Calif., March 17, 2021 (GLOBE...
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Global Contact Center Intelligence Market Industry Analysis and Forecasts 2020-2026
November 16, 2020 07:58 ET | Research and Markets
Dublin, Nov. 16, 2020 (GLOBE NEWSWIRE) -- The "Global Contact Center Intelligence Market by Component, Technology, Deployment Type, End-user and Region: Industry Analysis and Forecast 2020-2026"...
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eGain Modernizes IVR Engagement with AI, Digital, and Analytics
November 10, 2020 06:30 ET | eGain Corporation
SUNNYVALE, Calif., Nov. 10, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a leading customer engagement platform provider, today announced eGain Smart IVR™, an all-in-one solution to modernize...
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North America Contact Center Intelligence Markets to 2026: Market is Expected to Witness Market Growth of 21.7% CAGR
October 29, 2020 06:18 ET | Research and Markets
Dublin, Oct. 29, 2020 (GLOBE NEWSWIRE) -- The "North America Contact Center Intelligence Market by Component, Technology, Deployment Type, End-user and Country: Industry Analysis and Forecast...
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Europe Contact Center Intelligence Markets, 2020-2026 - Rising Inclination for AI-Based Answers for Improved Customer Support Services
October 28, 2020 07:33 ET | Research and Markets
Dublin, Oct. 28, 2020 (GLOBE NEWSWIRE) -- The "Europe Contact Center Intelligence Market by Component, Technology, Deployment Type, End-user and Country: Industry Analysis and Forecast 2020-2026"...
Jacada Named a Major Contender in the Everest Group PEAK Matrix® for Intelligent Virtual Agents (IVA) 2020
April 16, 2020 09:04 ET | Jacada
ATLANTA, April 16, 2020 (GLOBE NEWSWIRE) -- As organizations seek to boost digital customer engagement and automate as much of their business operations as possible, the convergence of RPA and IVA...
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GL’s Solution for Load Testing Call Centers
March 31, 2020 11:19 ET | GL Communications Inc.
GAITHERSBURG, Md., March 31, 2020 (GLOBE NEWSWIRE) -- GL Communications Inc., a global leader in telecom test and measurement solutions, addressed the press regarding their ability to test call...