eGain Knowledge Hub™ Now Available for Cisco Webex Contact Center
June 10, 2022 14:01 ET
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eGain Corporation
SUNNYVALE, Calif., June 10, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced that its award-winning...
Global Interactive Voice Response Market (2022 to 2027) - by Technology, Deployment Mode, Solution & Service, Vertical and Geography
June 07, 2022 06:43 ET
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Research and Markets
Dublin, June 07, 2022 (GLOBE NEWSWIRE) -- The "Global Interactive Voice Response Market (2022-2027) by Technology, Deployment Mode, Solution and Service, Vertical, Geography, Competitive Analysis...
Global Contact Center Trends by Country 2021: The Impact of COVID-19 and Plans to Exceed CX Expectations as the World Recovers from the Pandemic
November 04, 2021 06:28 ET
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Research and Markets
Dublin, Nov. 04, 2021 (GLOBE NEWSWIRE) -- The "Global Customer Perspectives on Contact Center Trends by Country" report has been added to ResearchAndMarkets.com's offering. The publisher surveyed...
Hypergrowth UK auto insurance firm selects eGain for knowledge-powered customer engagement
October 26, 2021 06:30 ET
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eGain Corporation
SUNNYVALE, Calif., Oct. 26, 2021 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced that one of UK’s fastest...
2021 Customer Perspective Survey on Contact Center Trends Amidst the COVID-19 Pandemic
October 13, 2021 06:28 ET
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Research and Markets
Dublin, Oct. 13, 2021 (GLOBE NEWSWIRE) -- The "Customer Perspectives on Contact Center Trends Amidst the COVID-19 Pandemic" report has been added to ResearchAndMarkets.com's offering. The report...
Global Market for Interactive Voice Response Systems to Reach $6.1 Billion by 2027
June 25, 2021 07:18 ET
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Research and Markets
Dublin, June 25, 2021 (GLOBE NEWSWIRE) -- The "Interactive Voice Response (IVR) Systems - Global Market Trajectory & Analytics" report has been added to ResearchAndMarkets.com's offering. Global...
Worldwide Interactive Voice Response System Industry to 2025 - Key Drivers, Challenges and Trends
May 05, 2021 09:03 ET
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Research and Markets
Dublin, May 05, 2021 (GLOBE NEWSWIRE) -- The "Global Interactive Voice Response System Market 2021-2025" report has been added to ResearchAndMarkets.com's offering. The interactive voice response...
Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization
March 17, 2021 06:30 ET
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eGain Corporation
SurveyMonkey research by eGain finds that consumers face roadblocks at every step of their journeys across IVR and agent-assisted customer service SUNNYVALE, Calif., March 17, 2021 (GLOBE...
Global Contact Center Intelligence Market Industry Analysis and Forecasts 2020-2026
November 16, 2020 07:58 ET
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Research and Markets
Dublin, Nov. 16, 2020 (GLOBE NEWSWIRE) -- The "Global Contact Center Intelligence Market by Component, Technology, Deployment Type, End-user and Region: Industry Analysis and Forecast 2020-2026"...
eGain Modernizes IVR Engagement with AI, Digital, and Analytics
November 10, 2020 06:30 ET
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eGain Corporation
SUNNYVALE, Calif., Nov. 10, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a leading customer engagement platform provider, today announced eGain Smart IVR™, an all-in-one solution to modernize...