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December 02, 2025 09:00 ET | Source: Procedureflow

Procedureflow Launches AI Search and AI Process Designer to Transform Knowledge Management and Process Creation

Procedureflow introduces AI Process Designer and AI Search to help teams find answers faster, create processes quickly and deliver better customer service.
November 18, 2025 13:53 ET | Source: eGain Corporation

Oregon Community Credit Union Selects eGain AI Knowledge Hub™ and eGain AI Agent™ to Elevate Customer Service

SUNNYVALE, Calif., Nov. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer service, today announced that OCCU || Oregon Community Credit...
October 14, 2025 13:42 ET | Source: eGain Corporation

eGain Ushers in the Era of Knowledge Automation at Solve25

eGain showcases AI Knowledge Hub at Solve25, transforming knowledge management into AI-powered automation that drives measurable ROI across enterprises.
September 09, 2025 06:30 ET | Source: eGain Corporation

eGain Appoints Marketing Veteran John Copeland as Vice President of Marketing

eGain appoints John Copeland as VP of Marketing, bringing expertise in analytics, digital transformation, and go-to-market strategy.
September 04, 2025 08:00 ET | Source: Procedureflow

Procedureflow Appoints Sarah Jeanneault as Vice President of Marketing

Procedureflow, a leading provider of knowledge management software, today announced the appointment of Sarah Jeanneault as Vice President of Marketing.
August 21, 2025 08:00 ET | Source: Procedureflow

Laivly and Procedureflow Partner to Bring AI-Powered Efficiency to Contact Centers

Procedureflow and Laivly partner to combine visual guidance with AI, helping contact centers boost efficiency, accuracy, and customer experiences.
June 16, 2025 04:03 ET | Source: Research and Markets

Business Process Management Services Company Radar Report 2025 - Service Providers Must Adopt Tech-first Strategies, Focusing on Platform-driven BPM and AI

Dublin, June 16, 2025 (GLOBE NEWSWIRE) -- The "Business Process Management Services 2025" report has been added to ResearchAndMarkets.com's offering. The global BPM services market is competitive...
June 03, 2025 06:30 ET | Source: eGain Corporation

Why AI Projects Fail: Groundbreaking Survey Uncovers Crisis of Trust in Underlying Content

eGain announces results from a 2025 global survey of 316 experts, revealing key insights on the state of AI for service and knowledge management.
March 18, 2025 13:05 ET | Source: eGain Corporation

eGain Launches AI Agent for Contact Center, Revolutionizing Service Performance

eGain launches AI Agent for Contact Centers, enhancing agent performance and customer satisfaction by enabling all agents to assist like experts.
January 20, 2025 09:37 ET | Source: Research and Markets

Knowledge Management for the AI-Enabled Enterprise Research Report 2024-2025: Competitive Landscape, Technology, Products, Functional Capabilities, Market Trends

Dublin, Jan. 20, 2025 (GLOBE NEWSWIRE) -- The "2024 - 2025 Knowledge Management for the AI-Enabled Enterprise" report has been added to ResearchAndMarkets.com's offering. The report examines the...