Sinch launches worldwide API for business messaging through Instagram
June 02, 2021 12:32 ET | Sinch AB
  The service enables brands to have scalable conversations with their customers using Instagram DM’s or Stories, facilitating engaging user interaction and enhanced customer experience STOCKHOLM...
Screen Shot 2019-05-28 at 6.00.10 PM.png
Holler Announces $36 Million Series B To Set The Stage For Next-Generation Messaging
April 01, 2021 10:49 ET | Holler
NEW YORK, April 01, 2021 (GLOBE NEWSWIRE) -- In the age of social distancing, messaging has become an inextricable part of everyday life. To continue to help bring these online conversations to...
eGain logo.jpg
Hypergrowth retailer automates digital shopper engagement with eGain
April 01, 2021 06:30 ET | eGain Corporation
SUNNYVALE, Calif., April 01, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that a fast-growing online retailer...
eGain logo.jpg
Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization
March 17, 2021 06:30 ET | eGain Corporation
SurveyMonkey research by eGain finds that consumers face roadblocks at every step of their journeys across IVR and agent-assisted customer service SUNNYVALE, Calif., March 17, 2021 (GLOBE...
Yes& Significantly Expands Government Business with Three Key Contract Wins
January 12, 2021 09:00 ET | Yes&
Alexandria, VA, Jan. 12, 2021 (GLOBE NEWSWIRE) -- Yes& today announced a significant expansion of its government business through the award of three key contracts. After a thorough and focused...
Screen Shot 2019-05-28 at 6.00.10 PM.png
Holler Launches Holler Kit 5, Introducing a Comprehensive New Content Engine to Enhance Online Conversations
December 08, 2020 09:00 ET | Holler
NEW YORK, Dec. 08, 2020 (GLOBE NEWSWIRE) -- Today, messaging technology company Holler announced the launch of its newest SDK, Holler Kit 5, which will allow for new and updated types of content to...
eGain logo.jpg
Global Automaker Modernizes Customer Engagement with eGain
November 03, 2020 06:30 ET | eGain Corporation
SUNNYVALE, Calif., Nov. 03, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that a global automaker has selected eGain...
Sinch announces Conversation API enabling businesses and technology platforms to deliver seamless omni-channel engagement with consumers anywhere in the world
October 29, 2020 09:00 ET | Sinch AB
Seattle, WA and Stockholm, Sweden - Sinch AB (publ) - XSTO: SINCH  Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, today announced Conversation API, a...
Sinch Wins Real-Time Charging Customer on Red Compartida in Mexico
September 16, 2020 01:30 ET | Sinch AB
Stockholm, Sweden - Sinch AB (publ) - XSTO: SINCH Sinch AB (publ), a global leader in cloud communications and software for mobile operators, has been selected by Valor Agregado Digital, S.A. de...
eGain logo.jpg
Chatbots Rank Dead Last in Customer Satisfaction as Digital Service Demand Grows Amid COVID-19
July 29, 2020 06:30 ET | eGain Corporation
SUNNYVALE, Calif., July 29, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of customer engagement solutions, today announced that chatbots ranked at the bottom among digital...