COVID-19 Pandemic Drives Reevaluation of Contact Center Services
October 14, 2020 09:05 ET
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Information Services Group, Inc.
STAMFORD, Conn., Oct. 14, 2020 (GLOBE NEWSWIRE) -- Enterprises worldwide are reevaluating their contact center services and customer experience strategies in light of the COVID-19 pandemic, with...
Global Contact Center Industry Meets COVID-19 Challenge with Remote Work, Automation, AI
October 12, 2020 10:09 ET
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Information Services Group, Inc.
STAMFORD, Conn., Oct. 12, 2020 (GLOBE NEWSWIRE) -- The global effects of the COVID-19 pandemic have forced contact centers to quickly change the way they operate and sharpened interest in new...