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February 24, 2026 08:56 ET | Source: Zoom Communications, Inc.

Zoom introduces next-gen Zoom Virtual Agent to automate end-to-end customer resolution

Zoom Communications, Inc. unveiled Zoom Virtual Agent 3.0 with a new execution architecture and expanded AI capabilities.
August 18, 2025 09:13 ET | Source: Zoom Communications, Inc.

24/7 concierge: Zoom’s agentic AI and virtual agent now extends to Zoom Phone, helping businesses capture more calls and opportunities

Today, Zoom announced a new concierge use case for Zoom Virtual Agent, now integrated with Zoom Phone.