Alcatel-Lucent Centralizes Secure Access to Customer Networks With SSL VPN-Plus(TM)

Innovative Support Center Simplifies Customer Network Access for International Support Team


SAN JOSE, CA--(Marketwire - July 30, 2007) - NeoAccel, developer of third-generation VPN solutions, today announced that Alcatel-Lucent has deployed NeoAccel's SSL VPN-Plus™ solution to provide simple, secure, and high-performance remote access for its global telecommunications customer service team.

With carrier and service provider customers all over the world, Alcatel-Lucent support team members had previously used a variety of VPN products to connect to customer networks for service and support tasks. Depending on the service team member and the customer, there were different access products and procedures in place, with no standard methods across the global support staff. In late 2006, Alcatel-Lucent consolidated its customer network access operations at a remote connection center in Istanbul, Turkey, and took the opportunity to standardize remote connection procedures.

"We didn't like having to distribute and configure VPN client software," said Atilla Akalin, team leader of Alcatel-Lucent's International Support Service Team. "We have more than 100 engineers all over the world," he says, "and they're not always located in the same place or at the same machine. Our goal was to allow access from anywhere while making sure we met our customers' security requirements."

The Istanbul connection center houses PCs that have direct secure connections to customer networks around the world. Now, service team members all use NeoAccel's SSL VPN-Plus product to access individual PCs in Istanbul in order to gain access to their customers' networks.

SSL VPN-Plus allows Akalin's team to set specific access restrictions for each support engineer, ensuring that the engineer can access only the PCs that connect to the customer networks he or she maintains. "Our customers have granted us access to their networks to facilitate support of Alcatel-Lucent equipment on their networks, but naturally they insist on the highest security," says Akalin. "The SSL VPN-Plus solution gives us the global standardization, easy administration and granular access control that make this possible."

Now, Alcatel-Lucent engineers use web browsers to access their customers' networks via SSL VPN-Plus. This transparency allows engineers to use any PC to gain access because they don't have to rely on a pre-installed VPN client, but it does so without compromising security or network performance.

"Being selected by one of the world's most important network equipment vendors is a true testament to the security and performance of SSL VPN-Plus," said Michael Susai, CEO and Chairman at NeoAccel. "Customers like Alcatel-Lucent are discovering that our advanced technology puts SSL VPN-Plus head and shoulders above any other remote access solution."

About SSL VPN-Plus

NeoAccel's SSL VPN-Plus is a breakthrough in VPN technology that enables enterprises to implement the increased security and lower-cost advantages of SSL VPNs with the performance of IPSec VPNs. Using its patented Intelligent Connection Acceleration Architecture (ICAA™) and overhead-reducing Transparent SSL (TSSL™) engine, SSL VPN-Plus addresses the fundamental performance degradation found in every SSL VPN solution. When coupled with NeoAccel's NAM-Plus network access control, NeoAccel's SSL VPN-Plus delivers a total secure access solution for all remote users and sites.

About NeoAccel

With the vision to "Secure Everything™," NeoAccel provides the most advanced, secure, and high-performance access to any application from any device anywhere. Its SSL VPN-Plus™ product line delivers all the performance of IPsec VPNs with the added benefits of increased security, simplified management, and reduced cost of ownership. Its NAM-Plus network access control product line addresses the challenge of secure internal access within the corporate LAN with the added benefit of full application access control. Using patented and innovative technologies, NeoAccel's products eliminate the traditional management, performance, and security challenges of other solutions to enable truly unified and secure worldwide networks. NeoAccel is headquartered in San Jose, California. For more information, please visit www.neoaccel.com.

NeoAccel, SSL VPN-Plus, Intelligent Connection Acceleration Architecture, ICAA, Transparent SSL, TSSL, Secure Everything and NAM-Plus are trademarks of NeoAccel, Inc.

Contact Information: Editorial Contacts: Frank Guerrero NeoAccel (408) 274-8000 Michael Schoolnik Story Public Relations (415) 674-3816