BEDFORD, Mass., Feb. 13, 2008 (PRIME NEWSWIRE) -- SoundBite Communications, Inc. (Nasdaq:SDBT), a leading provider of on-demand automated voice messaging solutions, and Mindshare Technologies, the leading provider of real-time customer feedback solutions, will host a joint webinar on how to improve the customer experience through automation and real-time feedback on Tuesday, February 26 at 4:00 p.m. ET.
This free webinar will help attendees understand how to lower the cost of surveys, raise their value through better analytics, and gather more immediate feedback from customers. It will also demonstrate how surveys can measure contact center performance and customer satisfaction.
The interactive discussion will feature an in-depth look at how Asurion Insurance Services, a provider of specialty insurance services to the wireless industry, uses automated techniques to reach out to customers just minutes after scheduled service calls. Asurion will share real-world examples of how these automation technologies have revolutionized their ability to gain immediate feedback in a real-time service environment.
What: Let Your Customers Be Heard: Improving the Customer Experience
with Automation Presented by SoundBite and Mindshare
When: Tuesday, February 26, 2008 at 4:00 p.m. ET
Who: Erich Dietz, Director of Retail Sales for Mindshare
Technologies and Chris Selland, Vice President of Business
Development at SoundBite Communications
About SoundBite Communications
SoundBite Communications is a leading provider of automated voice messaging solutions that are delivered through a Software as a Service (SaaS) model. Organizations rely on SoundBite's on-demand solution to initiate and manage customer contact campaigns across a variety of collections, customer care, and marketing processes. SoundBite helps organizations increase revenue, enhance customer service and retention, secure payments, and can also improve contact center efficiency by increasing agent productivity and enabling agentless interactions. The company's multi-tenant customer communications platform is used by organizations across a number of industries, including collection agencies, financial service providers, retailers, telecommunications providers, and utilities. SoundBite's clients use the service to place approximately one and a half billion calls annually. SoundBite is headquartered in Bedford, Massachusetts. For more information, visit www.SoundBite.com.
(SDBT-G)