Contact Information: Media Contacts: Jennifer Manning Cohesive Communications +44 (0) 1291 626200 egain@cohesive.uk.com
eGain Launches EcoNet(TM) Partner Portal to Support Its EMEA Channel Partner Program
The First of Its Kind in the Customer Interaction Management Space, the Portal Also Includes an Interactive Forum for Partner-to-Partner Collaboration to Complement eGain's Direct Partner Support
| Source: eGain
MADRID, SPAIN--(Marketwire - July 22, 2008) - eGain (OTCBB : EGAN ), the leading provider of
multichannel customer service and knowledge management software
on-premise or on-demand, today announced the launch of a web portal to
support its EcoNet™ Partner Program in EMEA. A sophisticated partner
extranet that is unique to the customer service and knowledge management
space, the EcoNet Portal will enable partners to collaborate with eGain and
with one another for mutual business growth.
As businesses strive to provide seamless cross-channel customer service
experiences, the demand for unified customer service and knowledge
management solutions will continue to increase in EMEA. The eGain EcoNet
Partner Program enables resellers, systems integrators and other channel
partners to harness this exciting and lucrative market opportunity.
"The launch of eGain's EcoNet Portal marks the start of our journey towards
a more strategic relationship with our partners," Tanja Samsom, EMEA
Partner Manager, eGain, explained. "We value our partners' intrinsic market
knowledge and it is by combining this with eGain's product expertise that
we are able to maintain our position as market leader. By collaborating and
sharing experience and knowledge on a daily basis, we hope to further
develop our channel of partners across EMEA and ultimately, drive business
forward."
The EcoNet Portal provides eGain partners with 24x7 access to essential
business development and sales tools such as whitepapers, sales
presentations, demonstrations and product information. In time, the portal
will be further enhanced to meet the growing demands of partners.
"As an active eGain partner in EMEA, we welcome the introduction of the
EcoNet partner portal," said Manuel Cuenca, CEO at Cystelcom. Cystelcom, a
value-added technology provider and systems integrator, is headquartered in
Madrid, Spain and provides intelligent communications solutions for
multichannel contact centres and 3G telephony.
Cuenca continues "While eGain makes critical product, sales and support
information available to us on the portal, the interactive forum is a
unique and refreshing approach to fostering partner-to-partner
collaboration in an open and cooperative manner in order to enable the
success of the entire community."
About eGain (www.eGain.com)
eGain (OTCBB : EGAN ) is a leading provider of multichannel customer service
and knowledge management software for in-house or on-demand SaaS
deployment. For more than a decade, the world's largest companies have
relied on eGain to transform their traditional call centres, help desks,
and web customer service operations into multichannel customer interaction
hubs. Based on the Power of One™, the concept of one unified platform
for multichannel customer interaction and knowledge management, these hubs
enable dramatically improved customer experience, end-to-end service
process efficiencies, increased sales, and enhanced contact centre
performance.
Headquartered in Mountain View, California, eGain has an operating presence
in 18 countries and serves more than 800 enterprise customers worldwide. To
find out more about eGain, visit www.eGain.com or call the company's
offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental
Europe).
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the
United States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks of the
respective companies.