eGain Launches EcoNet(TM) Partner Portal to Support Its EMEA Channel Partner Program

MILAN, ITALY--(Marketwire - July 22, 2008) - eGain (OTCBB: EGAN), the leading provider of multichannel customer service and knowledge management software on-premise or on-demand, today announced the launch of a web portal to support its EcoNet™ Partner Program in EMEA. A sophisticated partner extranet that is unique to the customer service and knowledge management space, the EcoNet Portal will enable partners to collaborate with eGain and with one another for mutual business growth.

As businesses strive to provide seamless cross-channel customer service experiences, the demand for unified customer service and knowledge management solutions will continue to increase in EMEA. The eGain EcoNet Partner Program enables resellers, systems integrators and other channel partners to harness this exciting and lucrative market opportunity.

"The launch of eGain's EcoNet Portal marks the start of our journey towards a more strategic relationship with our partners," Tanja Samsom, EMEA Partner Manager, eGain, explained. "We value our partners' intrinsic market knowledge and it is by combining this with eGain's product expertise that we are able to maintain our position as market leader. By collaborating and sharing experience and knowledge on a daily basis, we hope to further develop our channel of partners across EMEA and ultimately, drive business forward."

The EcoNet Portal provides eGain partners with 24x7 access to essential business development and sales tools such as whitepapers, sales presentations, demonstrations and product information. In time, the portal will be further enhanced to meet the growing demands of partners.

"As an active eGain partner in EMEA, we welcome the introduction of the EcoNet partner portal," said Andrea Piol, Chairman of Bizmatica; a leader at integrating multichannel solutions in Italy and are able to offer a complete product and service solution.

Piol continues "While eGain makes critical product, sales and support information available to us on the portal, the interactive forum is a unique and refreshing approach to fostering partner-to-partner collaboration in an open and cooperative manner in order to enable the success of the entire community."

About eGain (www.eGain.com)

eGain (OTCBB: EGAN) is a leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment. For more than a decade, the world's largest companies have relied on eGain to transform their traditional call centres, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable dramatically improved customer experience, end-to-end service process efficiencies, increased sales, and enhanced contact centre performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves more than 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental Europe).

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

Contact Information: Media Contacts: Jennifer Manning Cohesive Communications +44 (0) 1291 626200 egain@cohesive.uk.com