-- Implementation Specialist -- for authorized Avaya BusinessPartners and
AlliancePartners achieving advanced capabilities in implementation.
-- Implementation Professional -- for "services only" Avaya channel
partners that do not sell Avaya products and have achieved advanced
capabilities in implementation services.
-- Support Specialist -- for Platinum, Gold and Silver-certified Avaya
BusinessPartners and AlliancePartners with significant, cross-portfolio
sales of Avaya products and solutions and who demonstrate a sophisticated
level of capability in post-sales maintenance and support services.
-- Integration Expert -- for Platinum, Gold and Silver-certified Avaya
BusinessPartners and AlliancePartners with deep expertise in Avaya unified
communications and/or contact center portfolios who demonstrate the ability
to integrate Avaya applications in a multi-vendor environment. These
partners must also meet all requirements of the Implementation and Support
Specialist designations.
"The Avaya SDS program is good for our BusinessPartners and good for
customers," said Carol Giles Neslund, vice president, North America Channel
Sales, Avaya. "SDS enables our channel partners to expand their portfolio
of services with streamlined access to a broad range of Avaya tools,
systems and people. Customers can quickly identify the channel partners
that are the best fit for their project and be assured of their services
expertise. This is a great collaborative effort between Avaya Global
Services and our Avaya BusinessPartners."
Avaya Service Delivery Specialization is the next level in the joint
efforts of Avaya Global Services and its channel partners in extending
co-delivery of services. The program enhances an entry level services
program already available to channel partners for implementation,
maintenance and support services.
Participating channel partners have access to Avaya Global Services
methodologies and tools to help them deliver a quality service experience
to customer. In addition, they receive a broad range of financial, sales,
marketing and support benefits. Avaya channel partners that become
qualified by the program are awarded the appropriate SDS designation logo
to help customers identify their differentiated service capabilities.
A number of Avaya BusinessPartners have already been designated SDS channel
partners, including Carousel Industries, Cross Telecom, NACR and SPS. All
of these Platinum-certified Avaya BusinessPartner have received both the
SDS Implementation Specialist and the SDS Support Specialist designations.
Several other Avaya channel partners are in the process.
"Because Service Delivery Specialization has such rigorous requirements,
it offers customers a reasonable indicator of quality performance," said
Dick Bourdow, vice president Central Region, NACR. "SDS certified partners
like NACR have demonstrated our advanced capabilities through investments
in infrastructure, best practices, certifications and proven customers
satisfaction."
"Having successfully completed the rigorous requirements associated with
the Services Delivery Specialization Program, this reaffirms to our client
base and prospects the best-in-class services that Carousel Industries can
bring to them and their end-users in both implementation and support
services, and validates the excellence of the services experience we
deliver to our clients," said Jeff Gardener, CEO, Carousel Industries.
About Avaya
Avaya is a global leader in enterprise communications systems. The company
provides unified communications, contact centers, and related
services directly and through its channel
partners to leading businesses and organizations around the
world. Enterprises of all sizes depend on Avaya for state-of-the-art
communications that improve efficiency, collaboration, customer service and
competitiveness. For more information please visit www.avaya.com.
Contact Information: Deb Kline 908 953 6179 klined@avaya.com