* A 22% increase in first-time fix * A 28% reduction in mean time to repair * A 7% increase in total service revenues averaging out to nearly a million dollars in additional revenues * Approximately $500,000 in total service cost-related savingsThe report also finds that leading service organizations are nearly two times as likely as all others to be leveraging Remote Product Service applications. In addition to supporting break-fix, preventive and predictive service strategies, nearly one-half of leading firms indicate that they are using these tools to unearth new revenue streams for their service and product businesses. Primarily these firms are driving additional revenues through higher service contract values, sales and renewals as well as through the sale of information-based services. As a result, these leading firms have seen a near 8% increase in service revenues over the last 12 months, when compared to a negligible increase for all other firms. A complimentary copy of this report is made available due in part by the following underwriters: Enfora and Axeda Corporation. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?cid=5795. For additional access to complimentary Service Management Research, please visit http://research.aberdeen.com/index.php/-service-management About Aberdeen Group, a Harte-Hanks Company Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions. As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748.
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