Contact Information: Media Contact: Tami Timperio VP, Global Marketing Communications PlantCML®, an EADS North America Company Tel: 951.719.2423 Email:
PlantCML(R) Releases New, More Robust Integrated Dispatch Solution for Emergency Call Centers
| Source: PlantCML
TEMECULA, CA--(Marketwire - May 13, 2009) - PlantCML®, an EADS North America company,
announces the latest map-centric Integrated Dispatch Solution (IDS)
providing the most relevant information available directly into the hands
of the first responders at the scene, ultimately saving precious time and
human lives.
This off-the-shelf, pre-packaged solution for dispatching first responders
and performing related activities in the field is a highly visual,
feature-rich application. Incorporating ORION™ ARIES™ (Computer-Aided
Dispatch [CAD]) and NightHawk™ (Mobile Data Solution [MDS]/Automatic
Vehicle Location [AVL]), IDS delivers powerful yet cost-effective incident
management for small-to-medium sized emergency call centers.
Through an intuitive user interface, ORION ARIES delivers incident data
directly to the workstation. This incident-based dispatch solution allows
call takers to track every resource, view premise history, access
supplemental information (e.g., unit recommendations, SOPs, HAZMAT
instructions) and more with ease.
"Our IDS offering provides PSAPs with a flexible, affordable and reliable
incident-based dispatch solution, that requires minimal training and can be
implemented quickly," said Mahendra Soneji, vice president, Product
Management, PlantCML. "This is a solution that many PSAPs want -- simple
installation, low total cost of ownership and high quality integrated
functionality."
To further enhance the capabilities of ORION ARIES, a comprehensive,
web-based Management Information System (MIS) is available that allows call
takers to view agency workload and resources in real-time, monitor pending
events and retrieve unit or incident summaries.
The NightHawk Mobile Data Solution is a fully integrated component of IDS
featuring robust mobile data workstations designed to be a complete
solution for AVL and mobile data access with seamless data integration and
interoperability with ORION ARIES.
The comprehensive integration between ORION ARIES and NightHawk allows
up-to-date sharing of information between the dispatch center and the
mobile responders. By allowing responders to run their own queries in the
field, including unit status, vehicle location, dispatch acknowledgement,
and state queries, among others, they are able to save precious response
time and enhance officer safety. It also ensures the highest levels of
accuracy and significantly reduces the load on the verbal communication
channel.
This Integrated Dispatch Solution is another next generation solution that
is right for today and ready for tomorrow from the trusted public safety
market leader, PlantCML.
About PlantCML (www.plantcml.com)
PlantCML, an EADS North America company, is the industry's leading provider
of crisis communications and response technologies. Today, PlantCML is
pioneering the next generation of E9-1-1 and secure network communications
through Voice over IP-enabled applications, interoperable P25 radio systems
and advanced emergency notification technologies. PlantCML's solutions are
resident in 14 of the top 20 most populous U.S. cities and largest first
responder operations.
About EADS North America (www.eadsnorthamerica.com)
EADS North America is the North American operations of EADS, the second
largest aerospace and defense company in the world. As a leader in all
sectors of defense and homeland security, EADS North America and its parent
company, EADS, contribute over $10 billion to the U.S. economy annually and
support more than 190,000 American jobs through its network of suppliers
and services. Operating in 17 states, EADS North America offers a broad
array of advanced solutions to its customers in the commercial, homeland
security, aerospace and defense markets.
*NightHawk™ is a trademark of DR Software.