-- They are smart, insecure, caring, direct, confident and suspicious.
-- They've seen every sales trick in the book and hate most of them.
-- They are the vanguard of the consumer culture, so marketers and sales
people have been trying to sell to them since they saw their first cereal
commercial on a 12 inch black and white TV (before cable).
-- Sales tricks and pressure tactics do nothing but insult them.
-- They not only know the value of a dollar, but they also know the value
of a penny. They'll buy a $1,000 suit at Nordstrom's, then stop at Wal-Mart
for socks.
"If they are so difficult, why bother with them?" Howard asked. "The short
answer is because that's where the money is. They are a lot of work for
salespeople, but if you can earn their trust and confidence, they will be
the best customers you ever had."
About Steve Howard
Steve Howard, author of "Boomer Selling," from ACTion Press
(www.boomerselling.com) is an internationally known consultant, speaker and
author. In 1985 Steve founded The ACT Group, Inc. The foundation of the
firm's success is the 4-day "No-Pressure Selling®" training program that
helps manufactures, distributors and sales consultants "Increase Profits
Through Knowledge."™
Contact Information: Contact: Rachel Friedman Rachel@newsandexperts.com