Travel and Expense Management Automation: Reduce Costs & Improve Control

Best-in-Class Enterprises Achieve 73% Lower Expense Report Processing Costs

BOSTON, MA--(Marketwire - July 7, 2009) - Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), announces the release of its latest report, "Travel and Expense Management Automation: Reduce Costs, Improve Control." This report examines how Best-in-Class enterprises have used process automation and employee communication to cut costs and increase compliance with travel and entertainment expense policies.

"Budget reductions are in direct response to the global financial downturn that has touched all industries and enterprises in some way," said Christopher Dwyer, analyst, Aberdeen. "The net impact of this reduced spend is that enterprises must seek ways to maintain and/or grow their business with fewer financial resources."

Aberdeen identified top-performing enterprises based on two measures: the average cost to process an expense report and the overall percentage of compliance with travel and expense policies. When compared to their peers, Best-in-Class enterprises are more likely to standardize travel and expense policies across the entire enterprise, conduct regular training on T&E policies and management tools, and report on T&E policy compliance. The results are impressive: top-performing organizations report 73% lower expense report processing costs while achieving 36% higher T&E policy compliance.

A complimentary copy of this report is made available due in part by the following underwriters: Certify, Concur, and Infor. To obtain a complimentary copy of the report, visit:

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About Aberdeen Group, a Harte-Hanks Company

Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.

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Contact Information: Media Contact: Christopher Dwyer Aberdeen Harte-Hanks (617) 854-5280