Helpstream Posts Record Breaking Results, Surpassing 200 Customer Milestone

MOUNTAIN VIEW, CA--(Marketwire - July 14, 2009) - Helpstream, the leading provider of customer service communities, today reported the strongest quarterly results in the company's history and announced that more than 200 companies are now actively using the Helpstream solution. Revenues for the quarter were four times greater than any prior quarter in the company's history as the number of companies selecting Helpstream as their customer service community solution increased over 50 percent since the beginning of the year.

"We are excited by the tremendous success we realized during the first half of the year, and we are delighted with the increase in demand we are seeing for our community-driven customer service solution," said Bob Warfield, CEO of Helpstream. "Perhaps more important than our record results is the overall increase in the size of our sales pipeline and the quality of prospective customers we are meeting with on a constant basis. It's becoming increasingly clear that social business software has moved into the mainstream and is a requirement for any company hoping to have a serious presence on the Web. Customers demand it."

This quarter Helpstream also announced significant enhancements to its award-winning solution with its Spring Release and with HelpExchange, a best practices community for customer service innovation. In addition, the company announced it was included in Gartner, Inc.'s "CRM Customer Service Contact Centers" Magic Quadrant report.

About Helpstream

Helpstream's fully integrated customer service communities help companies reduce overall customer support costs while increasing customer satisfaction and retention. Helpstream integrates social Web technologies with modern customer service and collaboration processes to drive effective customer and partner engagement across all business functions. Helpstream's SaaS design makes it fast to deploy, easy-to-use and affordable. It can be deployed as a complete customer service system or as an integrated self-service and community case resolution complement to existing CRM systems. More than 200 customers and 500,000 users access Helpstream regularly to share information and discover solutions to everyday customer service problems on the Web. Helpstream is headquartered in Mountain View, Calif. For more information, please visit www.helpstream.com or follow us on Twitter at www.twitter.com/helpstream.

Contact Information: Media Contact Jesse Odell LaunchSquad 415.625.8555 hstream(at)launchsquad(dot)com