Contact Information: Contacts: RepairPal Erica Zeidenberg 800-969-9204 x5 CustomerLink Jim Bonfield V.P. 888-942-5448
RepairPal Partners With CustomerLink to Deliver Auto Service Customers Through RepairPal's AppointmentsPlus Customer Acquisition Solution
| Source: RepairPal
EMERYVILLE, CA--(Marketwire - July 23, 2009) - RepairPal (http://repairpal.com), the
leading destination for auto repair and maintenance information, announced
a partnership with CustomerLink, (http://customerlink.com/) the nation's
largest independent auto repair and service CRM and marketing solution
provider. Through this partnership, CustomerLink will extend its services
to offer RepairPal's AppointmentsPlus customer acquisition solution to its
service and repair shop customers, combining the industry's leading
customer acquisition and customer retention solutions.
Hundreds of repair shops are using RepairPal's AppointmentsPlus to bring in
new customers and grow their business. RepairPal promotes local repair
shops to consumers who need service on their car.
"RepairPal provides car care confidence to consumers, and sends thousands
of repair customers to high quality repair shops across the country," said
David Sturtz, CEO of RepairPal. "We are excited to join forces with
CustomerLink to promote their shops to new local customers."
"CustomerLink and RepairPal are a natural team for our repair and service
shops. RepairPal brings new local customers for our shops and CustomerLink
brings them back and converts them into loyal long-term clients," said Mark
Hockridge, CEO of CustomerLink.
CustomerLink is a multi-channel auto service shop marketing solution
provider, offering a range of solutions to attract and retain customers
through all available channels -- micro-targeted mail, email, phone,
internet advertising, print media, and RepairPal -- all with the same goal
of delivering big results with little or zero effort required of the shop
owner.
RepairPal has received prominent national media recognition from
Aftermarket News, The Wall Street Journal, AARP, Newsweek, The New York
Times, CNET, The Washington Post, Consumer Reports, and major TV broadcast
networks. Awards and accolades include PC Magazine Top 100 Undiscovered Web
Sites, LAPTOP Magazine Top 50 Web Tools, New York Times' App of the Week,
and Apple's Staff Favorites.
About RepairPal's AppointmentsPlus Network
RepairPal's AppointmentsPlus is the leading auto repair customer
acquisition network, covering the entire nation and supporting the 100+
most common services for the top 40 car makes. It targets consumers based
on their car model, location, and service needed, and connects them with a
local quality shop or dealer. For more information go to
http://repairpal.com/aplus.
About RepairPal
Award-winning RepairPal is the only automotive resource delivering free,
"instant" RepairPrice Estimates via the Web and its popular iPhone mobile
application. RepairPal provides the most accurate auto repair and
maintenance information available anytime, anywhere, with knowledge
provided by ASE-certified mechanics. It also has the most comprehensive
user-rated directory of auto repair shops and dealerships. RepairPal's
patent-pending system provides over 23 billion unique repair price
estimates for 96 percent of passenger vehicles and every zip code in the
U.S. Founded in 2007, RepairPal is headquartered in Emeryville, CA. For
more information, please visit http://repairpal.com.
About CustomerLink
Celebrating nearly 10 years as the leader in delivering Customer Retention
and Loyalty Services to the independent automotive service & repair
industry, CustomerLink continues to set the standard in one-to-one shop
owner service with its dedicated account managers, the largest all U.S.
staff dedicated exclusively to repair and service facility CRM programs in
the industry, and its unique daily-send technology. The CustomerLink
Customer Relationship Management (CRM) program utilizes unique technology
to act like an automated marketing department to remind customers of future
service intervals, pending repairs and seasonal vehicle needs based on
factory recommended intervals, mileage and vehicle use. Custom
vehicle-specific personalized marketing is automatically created and sent
to the vehicle owner via mail, email, outbound calls, and other emerging
electronic channels, allowing shop owners to greatly increase their car
count, retain customers, and generate greater profits without any
additional effort.
CustomerLink shops continue to enjoy 22% average response to customer
communications. Founded in 2000, CustomerLink is located in Roseville, CA.
For more information, please visit http://customerlink.com.