China UnionPay Standardizes Customer Service With Unified Communications From AltiGen
| Source: AltiGen Communications
SAN JOSE, CA--(Marketwire - January 5, 2010) - AltiGen® Communications, Inc. (NASDAQ : ATGN ),
the leading provider of integrated Microsoft-based Unified Communications
solutions, announced today that China UnionPay Co., Ltd. has deployed an
AltiGen software-based call center and Voice-over-IP solution as part of
its customer service solution that is being implemented into numerous banks
all across China.
Established in March 2002, China UnionPay (CUP) is a bankcard association
established under the approval of the State Council and the People's Bank
of China. China UnionPay is the only national payment network in China
with more than one billion cards issued on its network. In the fast
growing and increasingly competitive credit card market, customer service
is of paramount importance to financial institutions. To address this
critical requirement, UnionPay turned to AltiGen to deliver a Unified
Communications approach to customer service.
CUP Data and AltiGen have co-developed an integrated customer service
system that has been deployed by numerous banks and credit unions
throughout China. The AltiGen call center system provides customers with
both automated voice services and human agent services to achieve the most
beneficial and cost effective service for each caller. The AltiGen
solution also fulfills the requirements of branch offices and departments
to carry out crucial business tasks such as customer surveys, publicity,
customer care services, channel management, and support management.
"Founded only seven years ago, UnionPay is one of Asia's fastest-growing
financial institutions," said AltiGen CEO Gilbert Hu. "Having such a
prestigious organization choose AltiGen as their communications platform
for customer service systems is huge accomplishment. With many banks and
credit unions having already deployed the integrated solution, UnionPay has
effectively leveraged AltiGen's extensive communications experience in the
financial industry to benefit their customers."
About AltiGen Communications
AltiGen Communications, Inc. (NASDAQ : ATGN ) is a leading provider of 100
percent Microsoft-based VoIP business phone systems and Unified
Communications solutions. Having more than 10,000 customers around the
world, AltiGen solutions are designed for high reliability, ease of
use, seamless integration to Microsoft infrastructure technologies, and are
built on a scalable, open standards platform. AltiGen's worldwide
headquarters is in Silicon Valley, California, with international
operations based in Shanghai, China. Local sales, service and support are
provided by AltiGen's worldwide network of over 300 certified partners. For
more information, call 1-888-ALTIGEN or visit the web site at
www.altigen.com.
Safe Harbor Statement
This press release contains forward-looking statements within the meaning
of Section 21E of the Securities Exchange Act of 1934, including, without
limitation, statements regarding the continued market acceptance of our
Voice over IP telephone systems and our Call Center solutions, AltiGen's
ability to work effectively with China UnionPay Co., Ltd. These statements
reflect management's current expectation. However, actual results could
differ materially as a result of unknown risks and uncertainties, including
but not limited to, risks related to AltiGen's limited operating history.
For a more detailed description of these and other risks and uncertainties
affecting AltiGen's performance, please refer to AltiGen's Annual Report on
Form 10-K for the fiscal year ended September 30, 2008 and all subsequent
current reports on Form 8-K and quarterly reports on Form 10-Q. All
forward-looking statements in this press release are based on information
available to AltiGen as of the date hereof and AltiGen assumes no
obligation to update these forward-looking statements.