FARMINGDALE, NY--(Marketwire - February 16, 2010) - Juma Technology (
With Tellme, Nectar is expanding the Software-as-a-Service (SaaS) offerings in its Enterprise Session Management (nectar/ESM) portfolio. Nectar's global channel partner community will have the ability to bring these on-demand speech self-service solutions to market.
By utilizing Tellme's on-demand speech platform, Nectar's partners and enterprise customers will have another avenue to drive significant cost savings and provide a higher level of service to their callers.
"We're excited to bring Tellme's on-demand speech services to our customers and partners," said Martin Cusack, Vice President of Contact Center Solutions for Juma. "The alliance with Tellme, Microsoft's on-demand speech platform, gives us the ability to deliver a unified customer service experience across an enterprise with speech self-service. The market is demanding both cost savings and a higher quality user experience, and with Tellme we are able to deliver on all fronts."
"Improving customer service while controlling costs are two major imperatives for businesses today," said Barry Russell, director of Tellme enterprise partners at Microsoft. "By taking advantage of the power of Tellme's platform, Juma will deliver speech self-service with advanced routing solutions running in the cloud. This will better enable business to control costs and deliver a more robust experience to their customers."
The Nectar SaaS Contact Center and IVR solution, running on the Tellme platform, enables both large and mid-sized businesses to take advantage of self-service speech applications to improve customer service and enhance the overall caller experience.
Premise-based IVR and speech recognition services are often expensive to purchase, complicated to deploy and require dedicated a maintenance staff. The new alliance between Juma and Tellme brings to market an expanded yet affordable call automation service via the on-demand model, making it cost effective for businesses of all sizes to take advantage of speech recognition and call automation technologies.
"Our alliance with Tellme gives us a powerful offering for the marketplace," said Anthony Servidio, Chief Executive Office for Juma. "Both Tellme and Nectar have extremely solid, cloud-based solutions. Together, we will undoubtedly accelerate speech self-service adoption not only in the enterprise, but throughout the midmarket as well," said Servidio.
Tellme is the world's largest on-demand VoiceXML platform for phone self-service applications. The Tellme platform handles billions of calls every year, providing carrier-grade reliability, best-of-breed speech technologies and flexible capacity for call traffic spikes that make it easier for customers to manage IVR costs.
About Juma Technology (www.jumacorp.com)
Juma Technology Corp. provides advanced IP Convergence solutions that integrate voice, data and video applications. Juma's IP Convergence solutions enable companies to increase productivity, enhance mobility and create significant cost savings, particularly for multi-location businesses. Juma has been recognized as an industry leader in providing integrated business communications and services, helping customers leverage network convergence to achieve their business goals. Nectar Services Corp., an IP communications and management services provider, is a wholly owned subsidiary of Juma and represents the company's software services division. The Nectar suite of services delivers real business solutions to help companies mitigate risk, centralize systems management and dramatically reduce telecom expenses. Follow Juma on Twitter: www.twitter.com/jumatech. Follow Nectar on Twitter: www.twitter.com/nectarcorp.
Contact Information:
CONTACT INFORMATION:
Juma Technology & Nectar Services
Melissa J. Nacerino
646-291-8264