ORLANDO, Fla., June 14, 2010 (GLOBE NEWSWIRE) -- Gartner IT Infrastructure, Operations & Management Summit -- Compuware Corporation (Nasdaq:CPWR) today announced that Dole Food Company, the world's largest producer of high-quality fresh fruit and vegetables, will discuss how Compuware's end-to-end application performance management solution is improving the performance and availability of its mission-critical applications. The session, titled: "Driving Performance Excellence: An End-to-End Application Performance Case Study," will take place on June 15, 2010, at 9:15a.m. ET at Gartner's IT Infrastructure, Operations & Management (IOM) Summit 2010 in Orlando.
As the leading global producer of fresh fruits and vegetables, one of Dole's strongest core competencies is its ability to produce, transport and deliver high-quality perishable products around the world. To ensure the timely delivery of its products, Dole's Fresh Fruit IT team needed the ability to monitor application health, identify performance issues and fix them before they hindered product delivery. Dole Fresh Fruit turned to Compuware for end-to-end application performance management.
Dole Fresh Fruit supports 24 facilities with more than 250 users in the U.S. and Canada. The Division was experiencing major performance issues in its transportation and logistics applications. There was no visibility into end-user experience to proactively resolve performance problems before they impacted the business.
"We needed a better way to monitor the health of our systems," said Trever Scott, Director of Information Technology in North America at Dole Fresh Fruit Company. "Due to the extreme complexity of our IT environment, troubleshooting for our IT team was complete guesswork. Compuware's application performance management solution has given us visibility into the infrastructure and the ability to monitor key performance indicators and react much more quickly. I look forward to sharing our application performance management story and success with my peers at Gartner's IOM Summit."
In his Gartner IOM Summit session, Mr. Scott will highlight how his IT team launched an end-to-end performance management program focused on the user experience combining people, process and technology. Mr. Scott will discuss and share some of the impressive results he and his team accomplished including:
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increased visibility into the performance of mission-critical applications and faster identification of root-cause issues that would have otherwise gone unresolved;
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improved resource utilization;
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25-35 percent reduction in help desk calls;
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improved ability to communicate more effectively with the business as well as with third-party vendors regarding system performance and network problems;
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higher customer satisfaction; and
- improved credibility of IT department.
Compuware is a platinum sponsor of Gartner's IOM Summit 2010 and will showcase and demonstrate end-to-end application performance management, June 14-16 at booth #1.
To read more on Dole's success with Compuware's end-to-end application performance management solution, click here: http://bit.ly/cWx93C.
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Together, Compuware Vantage and Gomez deliver the market's only application performance management solution that provides broad visibility and deep-dive resolution across the entire application delivery chain, spanning both the Enterprise and the Internet.
About Gartner IT Infrastructure, Operations & Management Summit
Gartner IT Infrastructure, Operations and Management Summit 2010 is designed to help IT organizations prepare not only for today's continuing demands, but also tomorrow's emerging requirements. The Summit dives into the issues that matter most to your business, including IT operations management, virtualization, IT modernization, infrastructure consolidation, & business resilience and looks at how to strategize for and manage technologies that are beginning to find their way into the IT infrastructure. Additional information is available at www.gartner.com/us/iom.
Dole Food Company
Dole, with 2009 net revenues of $6.8 billion, is the world's largest producer and marketer of high-quality fresh fruit and fresh vegetables, and is the leading producer of organic bananas. Dole markets a growing line of packaged and frozen fruit and is a produce industry leader in nutrition education and research.
Compuware Corporation
Founded in 1973, Compuware provides software, experts and best practices to ensure applications work well and deliver business value. Compuware solutions optimize end-to-end application performance for leading organizations around the world, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: http://www.compuware.com.
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