BOSTON, MA--(Marketwire - July 28, 2010) - Aberdeen Group, a Harte-Hanks Company (
The theme of the 2010 CSO Summit is The Fully Connected Service Enterprise; where service is not looked upon merely as one of the individual components of the business, but more as the lifeline of the overall business, requiring it to be inexorably linked with all of the key value components that comprise the organization.
This executive-level event will feature prominent industry leaders from organizations that demonstrate the value of a fully-connected service enterprise. It will provide service, operations, and customer management executives with a blue-print to create a tight bond between the service business and other core functional business areas, including service resources as well as external network partners.
Confirmed expert speakers include:
- 3Par: Rusty Walther, Vice President, Customer Services
- Arhaus Furniture: John Roddy, SVP / CLO
- Best Buy: Beth Smits, Vice President, Customer Service
- Cox Communications: Catherine Mitchell, Vice President, Field Operations
- JetBlue: Vicky Stennes, Vice President, In-Flight Customer Experience
- Nikon Precision: Mohamad Zarringhalam, Vice President, Support and Field Operations
- Pitney Bowes: Brian Stevenson, Vice President and General Manager, Customer Care
- Prolift Industrial Equipment - a Toyota Motor Company: David Graffy, President
- Telus: Chris Terris, Director, Network Operations
- Terumo Cardiovascular Systems: Stephen Wells, Director of Service
- Trane Commercial Systems: Ingersoll Rand: Lou Ronsivalli, Global Services Offer Development Leader
- Xerox: Marlene Bessette, Vice President, Strategy and Customer Loyalty
The comprehensive agenda will address pressing service management challenges through interactive sessions including: Service in the Cloud; Putting the Customer in Customer Service; Hiring/Training Strategies for Tomorrow's Service Needs; Leveraging Social Media in the Service Industry; Service Marketing; Service Sales/Compensation Models; Information Flow Across the Connected Organization; Service Partners; and The CSO's Agenda for 2011.
Current Summit Sponsors include FedEx; PTC; Agentek; Astea International; ClickSoftware; Single Source Systems, Inc.; TOA Technologies; and NetMotion Wireless.
Complimentary passes available for qualified service executives. To apply for a pass, please contact bill.burns@aberdeen.com or visit: http://summits.aberdeen.com/index.php/cso.html. To learn more about the Aberdeen CSO Summit, please view our informational video.
For summit sponsorship opportunities, visit CSO Summit Sponsorship Information.
Visit Research.Aberdeen.com for additional access to complimentary Service Management Research.
About Aberdeen Group, a Harte-Hanks Company
Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.
(C) 2010 Aberdeen Group, Inc., a Harte-Hanks Company
451 D Street, Suite 710
Boston, Massachusetts 02210-1928
Telephone: (617) 854-5200
Fax: (617) 723-7897
www.aberdeen.com