BOSTON, MA--(Marketwire - August 12, 2010) - Aberdeen Group, a Harte-Hanks Company (
Robert Stephens, Founder, Geek Squad and Chief Technology Officer, Best Buy and Joe Pinto, Senior Vice President, Technical Services, Cisco, are slated to headline an unrivaled lineup of service visionaries who will share their thoughts and best practices at the CSO Summit.
This year's summit theme is The Fully Connected Service Enterprise; and includes interactive sessions that will highlight how leading companies are taking service from being merely a component of the business, and making it the lifeline of the business. This executive level event will provide a blue-print to create a very tight link between the service business and other core functional areas, including sales, marketing, HR, manufacturing and design.
"We are pleased to welcome service visionaries Robert Stephens and Joe Pinto center stage at the 2010 Chief Service Officer Summit, and look forward to their insights into the strategic integration of service throughout the enterprise," said Andrew Boyd, President of Aberdeen. "The service-centric organization is imperative in any economic climate, and these two industry stalwarts round out a speaker lineup of business leaders who have inspired and led their organizations to place service at the core of the enterprise."
Robert Stephens, Founder, Geek Squad and Chief Technology Officer, Best Buy will kick off the event with the keynote address: A Blueprint: The Fully Connected Service Enterprise. He will discuss how setting the blueprint for a fully connected service organization has enabled the Geek Squad and Best Buy to drive customer satisfaction and boost overall service sustainability.
Joe Pinto, Senior Vice President of Technical Services, Cisco, and the keynoter at the inaugural Aberdeen CSO Summit in 2006, returns to lead discussions on day two of the Summit. Mr. Pinto will deliver the keynote address: Enabling the Service Vision via Alignment with the CIO. He will provide insights into properly aligning IT leadership with the vision of the Chief Service Officer.
Additional confirmed speakers include Vice Presidents and C-level executives from 3Par; Abbott Diagnostics; Arhaus Furniture; Best Buy; Cox Communications; JetBlue; Nikon Precision; Pitney Bowes; Prolift Industrial Equipment -- a Toyota Motor Company; Telus; Terumo Cardiovascular Systems; Trane Commercial Systems; and Xerox.
Current Summit Sponsors include FedEx; PTC; Agentek; Astea International; ClickSoftware; Single Source Systems, Inc.; TOA Technologies; and NetMotion Wireless.
Complimentary passes available for qualified service executives. To apply for a pass, please contact bill.burns@aberdeen.com or visit: http://summits.aberdeen.com/index.php/cso.html. To learn more about the Aberdeen CSO Summit, please view our informational video.
For summit sponsorship opportunities, visit CSO Summit Sponsorship Information.
Visit Research.Aberdeen.com for additional access to complimentary Service Management Research.
About Aberdeen Group, a Harte-Hanks Company
Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.
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