BEDFORD, Mass., Sept. 9, 2010 (GLOBE NEWSWIRE) -- It has never been more important for collection agencies to find cost-effective solutions and technologies to accelerate collection cycles. Contact centers today are challenged with developing fresh, new collections strategies that reach customers, drive agent productivity and maximize revenue opportunities.
Matt Edmunds, vice president, financial services and collections solutions at SoundBite Communications, Inc. (Nasdaq:SDBT), a leading provider of on-demand, multi-channel proactive customer communications, will share key recommendations at the Debt Connection Symposium and Expo 2010, Roads to Recovery. SoundBite helps collections agencies and leading organizations in the financial services, retail, telecommunications and utilities markets transform their collection strategies to drive greater revenue. The company's Hosted Predictive Dialing functionality, part of its Engage™ multi-channel communications platform, allows organizations to design integrated and intelligent proactive communications strategies that maximize the number of agent-to-customer conversations while controlling costs and minimizing capacity concerns.
Edmunds brings more than 15 years of hands-on industry and operational experience to his role at SoundBite Communications. He will be featured in two panels at the Debt Connection Symposium:
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Automation and Analytics – Edmunds joins executives from First Data and USAA Federal Savings Bank to discuss unique approaches organizations can use to ensure optimal collection strategies and how technology can be implemented to deliver the strongest results. The panelists will also address how to "health-check" collection campaign strategies. This session will occur on Wednesday, September 15 at 1:30 p.m.
- Professional Women in the Collection Industry – Alongside executives from Experian, RJM Acquisitions and Reprise Management Group, Edmunds will examine the role networking plays for professional women in the collection industry. This session will occur on Tuesday, September 14 at 3:00 p.m.
Visit SoundBite in Booth 410 at the Debt Connection Symposium to learn more about SoundBite's Proactive Collections Solution.
About SoundBite Communications
SoundBite Communications is a leading provider of on-demand, multi-channel proactive customer communications solutions designed to transform the way organizations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Clients can leverage SoundBite's proactive customer communications offering and expertise in designing, executing and optimizing communications strategies to engage in relevant customer interactions that deliver long-term business value. Visit SoundBite.com for more information.
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SoundBite is a registered service mark of SoundBite Communications, Inc.
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