Stratus Wins Excellence Award for Customer Service

MAYNARD, MA--(Marketwire - Apr 27, 2011) - Stratus Technologies has won an award for outstanding customer service from a consultancy that has been publicly showcasing best practices in customer care for more than 10 years, the company announced today.

Omega Management Group will present Stratus with an Omega NorthFace Scoreboard Award at its annual customer relations symposium on April 28, 2011 in Boston. The award recognizes Stratus' customer support excellence in technical support, field service, account management and customer training. The company had to score 4.0 or above out of a possible 5.0 to qualify. Previous winners include McKesson Group, GE Healthcare and Sony Electronics.

"Scores at this level lock in profitable, long-term customer relationships and significantly raise the bar for competitors," said Omega Management Chief Customer Officer Anthony Santilli.

Omega created the award in 2000 to recognize organizations "who offer not only exemplary service to their customers, but who also center their existence on a deep commitment to exceeding customer expectations." It is the only award for customer service excellence based exclusively on customer responses. More than 200 projects from 60 companies based in the US and abroad compete for the NorthFace Scoreboard Award. From this group, approximately 20 companies qualify to receive the award, and many are repeat winners.

"Stratus constantly monitors our ftServer systems for issues and notifies us immediately anytime a system problem is detected," said Rocky Livingston, CIO and senior vice president, operations for USAN. "Their engineers work closely with my staff to thoroughly analyze problems to determine root cause, and then take the necessary steps for remediation. Their high-touch type of support and vast technical expertise position Stratus above any other support organization we have worked with over the last 20-plus years."

Exceptional customer support is the foundation of the entire Stratus organization. For more than 30 years, the company has delivered the highest levels of uptime assurance for critical IT applications to organizations around the world. Stratus' global support organization delivers proactive availability management and monitoring around-the-clock for its standards-based ftServer hardware and Avance software. A combination of advanced system diagnostics and preemptive remote intervention by Stratus availability experts prevents system downtime and data loss. Customers frequently remark that Stratus service is so proactive that issues are corrected before they know a problem existed because they have experienced no business interruption.

"Stratus support is like having another person on staff," said Ken Osborne, SCADA supervisor, Pinellas County Utilities. "They contact us to let us know if they received a notification from our ftServer, and what they did to resolve the issue, but it's just a courtesy. We trust them completely to keep our system running. They've even helped us resolve issues that had nothing to do with their product, which has been an incredible help because they have more knowledge about what can cause downtime than we ever will."

About Stratus Technologies
Stratus delivers uptime assurance for the applications its customers depend on most for their success. Using resilient software and hardware technologies combined with proactive availability management services, Stratus products help to save lives and to protect the business and reputations of companies, institutions, and governments the world over. To learn more about worry-free computing, visit www.stratus.com.

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