Tone Launches New ReliaTel 4.0 VoIP and UC Management Solution to Deliver Deep Operations Intelligence and Maximized Efficiency

ANAHEIM, CA--(Marketwire - Mar 19, 2012) - Tone Software Corporation, a leading provider of comprehensive voice quality and network monitoring and management software for converged telecommunications and IT infrastructures, today announced immediate availability of its ReliaTel® Management Solution 4.0 Release. Featuring advanced performance dashboards, extended AccessPlus remote access, prioritized traceroute, alarms blacklist and agentless Windows Server monitoring, ReliaTel 4.0 delivers expanded management intelligence.

Developed to address the needs of managed service providers (MSPs), integrators and enterprises, the new 4.0 release optimizes operations while facilitating management views that help boost operational efficiency, lower costs, and improve the ROI on voice over IP (VoIP) and unified communications (UC) investments.

As VoIP and UC environments mature and grow, operations teams struggle to handle the increased workload of managing real-time communications. While traditional management tools provide massive amounts of data, technicians report these tools do not provide enough intelligence about the operational issues they must address. In contrast, ReliaTel 4.0 delivers intelligent information specific to the device and issue occurring, in a manner that streamlines the workflow of how technical teams anticipate, diagnose and resolve quality and performance issues.

ReliaTel 4.0 introduces functionality designed to reduce the overhead in managing voice and data network domains. For enterprises this means reducing the overhead costs of supporting converged voice networks, increasing user adoption, improving business processes, and increasing the overall voice service levels that impact both internal and external customers.

ReliaTel 4.0 provides significant benefits to managed service providers (MSPs) looking to boost service profits by increasing the effectiveness of client support teams, lowering the overhead costs of delivering managed services to clients, and ensuring critical SLA compliance requirements are met. MSPs are positioned to cost effectively pursue more clients and offer expanded services without the need to increase support staff, purchase multiple tools or increase operations overhead expenses.

Moreover, the new 4.0 release addresses key operational inefficiencies including the numerous "screens" required to identify and address issues and the processes required to troubleshoot the affected network. ReliaTel 4.0 introduces advanced dashboard views designed to address these inefficiencies and provides a singular view of real-time metrics that can affect a particular device. Additionally, MSP/integrators now have the ability to have portaled access of the management views to their clients.

"The expanded functionalities provided by ReliaTel 4.0 are the direct result of what voice and network teams have stated they urgently need," noted Amit Kapoor, director of strategic technology for Tone. "The release is specifically designed to help enterprises, MSPs and integrators gain deeper visibility and early insight into service-impacting issues, while providing the operations intelligence teams require to manage complex converged VoIP and UC environments -- all without breaking the bank in the process."

Key features of ReliaTel 4.0 include:

• Alarms Blacklisting feature that dynamically streamlines relevant alerts and ensures a focus on only the most important issues facing the organization.
• Advanced Performance and Trend Dashboards that deliver deep visibility and insight into alarm, performance, and thresholds, as well as developing issues in the environment.
• Extended AccessPlus allows users to proxy end device access to secured remote locations through the ReliaTel interface for both terminal and GUI based access. AccessPlus is particularly valuable for MSPs that need to resolve clients' issues remotely, within SLA windows, via a secured and standardized method.
• Prioritized Traceroute facility to quickly pinpoint the specific network segment where performance issues or quality degradation is originating in the call transport infrastructure.

ReliaTel 4.0 is available immediately. Please visit www.tonesoft.com for more information.

About Tone Software
Tone Software Corporation is a global provider of comprehensive network monitoring and management solutions for converged telecommunications and IT infrastructures. Tone's ReliaTel solutions provide managed service providers, value added resellers (VARs) and enterprises with a unified approach for managing and monitoring their entire voice communications infrastructure, supporting the industry's leading devices, networks and environments from multiple vendors on multiple platforms. By unifying multi-vendor VoIP QoS and converged network management in one solution, ReliaTel provides the ideal platform for organizations that must cost effectively manage the quality, capacity and service levels of the critical communications systems that drive their business. For more information, go to www.tonesoft.com or follow Tone on Facebook or Twitter.